KHAIRUL ANUAR MOHD JAMIL
Director
Kuala Lumpur,14
Summary
Accomplished business leader with expertise in financial management, operational efficiency, and strategic business development. Achieved break-even PnL, improved forecast accuracy, and drove revenue expansion. Skilled in team leadership, strategic planning, and cross-functional collaboration, optimizing performance and operational excellence. Proficient in identifying market opportunities and developing effective strategies. Ready to leverage experience to drive growth and innovation, with a focus on sustainable operations and digital transformation.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Director
KHN AUTO
05.2014 - Current
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations
- Maintained strong relationships with parts suppliers for expedited delivery, ensuring minimal downtime for customers awaiting vehicle repairs
- Established clear repair plans with line-item details of expected labor and parts costs
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in timely manner
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair
- Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs
- Maintained accurate records of time and materials required to perform repairs and service
- Replaced damaged, missing, or defective parts with new and refurbished components
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs
- Maintained clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards
- Performed safety and emissions inspections
- Repaired and replaced worn and damaged components
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance
Director
PORT MAMAM LEGACY
03.2021 - 11.2023
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored and coordinated workflows to optimize resources.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed risk effectively by instituting comprehensive mitigation strategies across organization''s operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations
- Managed inventory effectively, reducing waste and optimizing stock levels
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
Education
High School Diploma -
FOOD INSTITUTE MALAYSIA
KELANA JAYA SELANGOR 01.2010 - 06.2012
MBA - Business Administration
KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS
Kuala Lumpur, Malaysia 06.2023 - 03.2024
Skills
Administrative Management
Staff Management
Business Development
Budget Control
Strategies and goals
Human Resources Management
Strategic Planning
Sales management
Financial Management
Quality Assurance
Administrative Management
Timeline
MBA - Business Administration
KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS
06.2023 - 03.2024
Director
PORT MAMAM LEGACY
03.2021 - 11.2023
Director
KHN AUTO
05.2014 - Current
High School Diploma -
FOOD INSTITUTE MALAYSIA
01.2010 - 06.2012