Khairul Iswan
Waiter/bartender/barista/team Leader
Bandar puncak alam
Summary
7 years of experience in the industry, often working in settings combining multiple skills. specialize in ensuring a positive customer experience through attentive service and sound knowledge of item menu and drinks selections.
Professional barista with strong focus on team collaboration and achieving results. Skilled in coffee preparation, customer service, and staff training. Known for reliability, adaptability, and keen ability to manage changing needs in fast-paced environment.
Overview
16
16
years of professional experience
Work History
waiter/bartender
tgi fridays
02.2010 - 05.2013
- Greeted guests in timely and professional manner.
- Waited on multiple customers at the bar throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guest.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
service crew/barista
the coffee club
06.2013 - 03.2015
- Made and served cafe beverages per day with speed quality and consistency.
- Memorized recipes for specialty food and coffee beverage seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detail origin flavour and pairing recommendations.
- Maintained and operated espresso machines.
- Developed skillful and creative latte art to engage customers.
team leader/barista
delle coffee
09.2015 - 10.2019
- Interacted positively with customers while promoting facilities and service
- Organized special events in the restaurant, including receptions and promotion
- Correctly calculated inventory and ordered appropriate supplies
- Quickly identified problem situation skillfully resolved incidents the satisfaction of involved parties
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Barista
Kreate Take Out
11.2019 - 12.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista Supervisor
Serai Group Sdn Bhd
01.2020 - 12.2020
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Improved employee retention rates by creating a supportive work atmosphere that encouraged growth opportunities.
Barista Supervisor
Union Chain Group
05.2021 - 11.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
Barista Supervisor
Rgb Coffee
11.2024 - 07.2025
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Consistently met or exceeded sales targets through diligent supervision of staff activities and proactive problem-solving efforts.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
Barista Supervisor
Gallo Louge Sdn Bhd
08.2025 - Current
- Established strong rapport with suppliers/vendors which led to improved delivery timelines for inventory restocking.
- Boosted sales through the development and promotion of seasonal specialty beverages.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
Education
sekolah menengah kebangsaan meru
klang, selangor12.2004
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sekolah menengah bukit gading
sungai buloh, selangor12.2002
Skills
Inventory management
Proficient in point of sale (POS) systems
Upselling food and drink options
Teamwork
Hygiene practices
Table setting
Problem-solving
Timeline
Barista Supervisor
Gallo Louge Sdn Bhd
08.2025 - Current
Barista Supervisor
Rgb Coffee
11.2024 - 07.2025
Barista Supervisor
Union Chain Group
05.2021 - 11.2024
Barista Supervisor
Serai Group Sdn Bhd
01.2020 - 12.2020
Barista
Kreate Take Out
11.2019 - 12.2020
team leader/barista
delle coffee
09.2015 - 10.2019
service crew/barista
the coffee club
06.2013 - 03.2015
waiter/bartender
tgi fridays
02.2010 - 05.2013
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sekolah menengah bukit gading
sekolah menengah kebangsaan meru
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