Summary
Overview
Work History
Education
Skills
Attributes
Project Highlights
Education And Certifications
Timeline
Generic
KHAIRUL ANUAR BIN ISMAIL

KHAIRUL ANUAR BIN ISMAIL

Pontian

Summary

Experienced IT Support Specialist with over 15 years in the industry, delivering end-to-end technical solutions in networking, system deployment, and user support. Skilled in SD-WAN configuration, hardware/software troubleshooting, and IT project coordination. A fast learner with strong problem-solving skills and a proven track record leading teams and managing mission-critical systems across diverse environments.

Overview

17
17
years of professional experience
2000
2000
years of post-secondary education
2
2
Languages

Work History

Field Support Engineer (ICT & Connectivity)

TM Technology Sdn Bhd
03.2022 - 06.2025
  • Deployed full SD-WAN solutions (Fortigate, APs, LTE failover)
  • Installed PRS (Pos Malaysia Retail System) and integrated financial/government apps
  • Supported scanners, printers, switches, and peripherals
  • Managed tickets, troubleshooting, and escalations
  • Handled IT asset inventory and compliance

Team Lead, Field Support

Pos Malaysia Berhad
11.2020 - 02.2022
  • Supervised field technicians across zone to ensure timely installation and support enterprise clients
  • Oversaw NEWCORE (Poslaju Parcel Tracking Apps), PRS (Pos Malaysia Retail System) and network upgrades
  • Liaised with HQ and vendors for project delivery
  • Monitored KPIs and improved support efficiency
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.

State Field Support Technician

Pos Malaysia HQ
11.2008 - 10.2020
  • Installed and repaired OS, Office, and email systems
  • Maintained LAN/WAN for Poslaju and post offices
  • Integrated POS terminals with banking/goverment apps
  • Installed MyKad readers, Maybank terminals, barcode scanners and other peripherals

Education

Diploma - Computer Science

Universiti Putra Malaysia

Skills

  • LAN/WAN & SD-WAN (Fortigate, Cisco Meraki, Huawei)

  • OS Installation (Windows XP-11, Server 2012)

  • Active Directory & Infrastructure Support

  • PRS System Deployment (Pos Malaysia)

  • PC Troubleshooting & Maintenance

  • Microsoft Office 2010-365 Setup

  • Device Configuration: Mobile Scanner Honeywell CT40, Scanners, Printers

  • Service Desk Handling & SLA Management

  • Remote support

Attributes

  • Responsible, honest, and disciplined
  • Independent and organized
  • Adaptable to new environments
  • Willing to learn and grow

Project Highlights

  • McDonald's SD-WAN (Cisco Meraki) - Deployed secure LTE backup networks
  • 7-Eleven Johor (Fortigate) - Upgraded 100+ branches with new devices
  • KPM Schools (Huawei) - Installed routers, switches, APs in schools
  • NEWCORE Rollout - National deployment + trainer for CT40 scanners
  • PRS Deployment - Integrated POS and 3rd-party apps
  • LMM System Sabah/Sarawak - Installed licensing systems and printers

Education And Certifications

  • Diploma in Computer Science, Universiti Putra Malaysia, 2000,
  • CompTIA A+, Knowledgecom, 2012,
  • CompTIA Network+, Knowledgecom, 2012,
  • OGSP, NIOSH, 2026

Timeline

Field Support Engineer (ICT & Connectivity)

TM Technology Sdn Bhd
03.2022 - 06.2025

Team Lead, Field Support

Pos Malaysia Berhad
11.2020 - 02.2022

State Field Support Technician

Pos Malaysia HQ
11.2008 - 10.2020

Diploma - Computer Science

Universiti Putra Malaysia

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