KHAIRUDDIN YUSOF

MYXpats Centre Operation, Processing and Secretariat:

• Provide high-quality processing Employment Pass (EP) and Professional Visit Pass (PVP) application from nationwide employers to achieve maximum customer satisfaction within specified SLAs.
• Organize Expatriate Committee (EC) meetings effectively, ensure meetings are minuted, and records are maintained.
• Present applications for work passes (long term pass for expatriate) in Expatriate Committee (EC) that consists of professional and regulatory bodies panel.
• Build relationships with key influencers in government (MOHA,JIM,MIDA, MITI,CIDB) and industry sectors (chambers organizations), across primary and secondary stakeholders.
• Process work requests from line management and clients, ensuring compliance with established procedures and standards.
• Work independently, completing assigned tasks within established timeframes without reminders or additional requests.
• Communicate with relevant parties to obtain information required for application approvals.
• Demonstrate ways to improve customer service and increase productivity.
• Assist Assistant Vice President (AVP) with managing day-to-day operations and train peers as needed.
• Manage multiple projects (workshops/external meeting/teambuilding/seminars) simultaneously, prioritizing tasks to meet deadlines.
• Exhibit ownership of the business and attend to other tasks, ad hoc activities, or rotation programs within the organization as required.

• Spearheaded pioneering team for leading digital recycling waste bank in Malaysia through ''Xused Learn & Earn Programme'' via ME12PAY's Cashless Payment System.
• Expanded business ventures across educational institutions, including public and private universities and corporations in Perak region.
• Managed subordinates to liaise with schools and organizations for annual cashless recycling campaigns offering incentives.
• Build trust and positive colloboration among stakeholders to foster environmental responsibility and care for the planet through recycling initiatives.
• Raising extra pocket money to help urban poor students from either primary and secondary schools through eco-initiatives activities.

Maybank Credit Card Campaign:

• Monitored and evaluated telemarketing calls to ensure full compliance with Maybank’s policies, Bank Negara Malaysia (BNM) regulations, and internal quality standards.
• Conducted regular call audits to assess script adherence, product knowledge accuracy, disclosure requirements, and ethical selling practices.
• Collaborated with team leaders and trainers to improve agent performance through feedback, coaching, and refresher training sessions.
• Maintained quality documentation, audit records, and performance metrics in accordance with regulatory and company requirements.

Inbound Support (P1 WiMAX & Webe Campaigns):

• Handled inbound customer inquiries related to billing, service plans, payments, and account adjustments for home WiFi modem and mobile internet services under P1 WiMAX and Webe plan.
• Provided first-level technical support by troubleshooting connectivity issues, modem/router performance, signal quality, and network service disruptions.
• Delivered accurate and professional explanations of billing charges, promotions, contract terms, and service usage to ensure customer understanding and satisfaction.
• Demonstrated strong communication and customer-handling skills when managing high call volumes and sensitive customer concerns.