Khairoman Bin Abu Khair
Un-Employ
Subang Jaya
Summary
Dynamic manager with a proven track record at Maxis Broadband Sdn. Bhd., excelling in operational efficiency and effective team leadership. Spearheaded nationwide fiber infrastructure projects, enhancing customer satisfaction through conflict resolution and transparent communication. Expertise in field troubleshooting and strategic organizational development drove team performance and operational success.
Overview
30
30
years of professional experience
Work History
Manager
Maxis Broadband Sdn. Bhd.
01.1995 - 05.2025
- Managed and effectively led, inspiring team members to remain productive, motivated, and actively engaged in their work.
- Successfully executed multiple assignments within defined deadlines and organizational expectations.
- Optimized team performance by overseeing daily operations, and providing ongoing mentorship and guidance.
- Improved customer satisfaction by promptly resolving conflicts, maintaining transparent communication, and delivering consistently high-quality service.
- Oversaw and directed the Central Region Network Operations team, including a manager, specialist, chargeman, and associate.
- Managed field operations encompassing Radio Mobile Networks, Site Electrical and Cabin Facilities, Technical Operations Center (TOC), Fixed Networks, Fiber to the Home (FTTH), Site Acceptance, and served as the network liaison for business, industry, and regulatory stakeholders.
- Led the nationwide fiber infrastructure operations under the Operations and Maintenance contract, ensuring alignment with project business cases and budgets.
- Responsibilities included planning and execution of end-to-end permanent rectification and relocation projects, managing surveillance schedules, and delivering training to enhance team operational capabilities.
Education
High School Diploma -
Politeknik Kota Bharu
Kelantan 04.2001 -
Skills
Effective team leadership
Accomplishments
1) Spearheaded the deployment and operation of mobile coverage vehicles during disaster recovery efforts for the Batang Kali landslide.
2) Managed the recovery of mobile sites and fiber transmission networks during flood emergencies in Selangor.
3) Led major fiber cut restoration efforts across the Central Region, delivering both on-site and remote technical support for high-priority cases nationwide.
4) Conducted training sessions and provided on-site support for fiber infrastructure, with a focus on operations and maintenance across the country.
5) Initiated and implemented a nationwide Fiber Maintenance Contract, significantly improving network service reliability and response times.
6) Guided and supported the team in executing network efficiency projects aimed at enhancing system performance and minimizing service disruptions.
7) Managed the deployment and on-site support of 14 Mobile Coverage Vehicles (MCVs) during the Merdeka celebration in Putrajaya, ensuring optimal facilities and uninterrupted network service.
8) Carried out theft mitigation planning, execution, analysis, and post-event review in the Central Region, contributing to a measurable reduction in network infrastructure losses.
Timeline
High School Diploma -
Politeknik Kota Bharu
04.2001 -
Manager
Maxis Broadband Sdn. Bhd.
01.1995 - 05.2025
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