Summary
Overview
Work History
Education
Skills
Timeline
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Khairiah Azizah Bt Abd Razak

Receptionst
KUALA LUMPUR

Summary

Accomplished professional with a proven track record in office management and administrative support, notably at Indah Water Konsortium Sdn Bhd. Excelled in data entry and customer relations, enhancing office efficiency and client satisfaction. Skilled in leading teams to achieve seamless operational workflows, demonstrating exceptional organizational and interpersonal abilities.

Overview

18
18
years of professional experience

Work History

Receptionist

Indah Water Konsortium Sdn Bhd
01.2015 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Clerk

Etiqa Insurance & Takaful
12.2010 - 10.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Assistant Officer Archive

Arkib Negara Malaysia
01.2010 - 10.2010
  • Coordinated regular staff meetings which led to an increase in employee satisfaction.
  • Organized and maintained confidential files, safeguarding sensitive information and promoting privacy.
  • Reduced errors in reports by diligently proofreading and editing various documents.
  • Assisted in the development of office policies, ensuring a more efficient work environment.

Assistant Archive

Arkib Negara Malaysia
01.2008 - 12.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Monitor R&D

The Royal Mint Porcelain
01.2007 - 12.2007
  • Monitored number of cases received and returned by employees on weekly, monthly, and quarterly basis.
  • Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
  • Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.

Education

Diploma Senikraf

Institut Kraf Negara Malaysia
Kuala Lumpur, Malaysia
04.2001 -

Sijil Senikraf

Institut Kraf Negara Malaysia
Kuala Lumpur, Malaysia
06.2004

Skills

Data Entry

Telephone skills

File Management

Office Management

Administrative Support

Customer and client relations

Clerical Support

Timeline

Receptionist

Indah Water Konsortium Sdn Bhd
01.2015 - Current

Clerk

Etiqa Insurance & Takaful
12.2010 - 10.2014

Assistant Officer Archive

Arkib Negara Malaysia
01.2010 - 10.2010

Assistant Archive

Arkib Negara Malaysia
01.2008 - 12.2009

Monitor R&D

The Royal Mint Porcelain
01.2007 - 12.2007

Diploma Senikraf

Institut Kraf Negara Malaysia
04.2001 -

Sijil Senikraf

Institut Kraf Negara Malaysia

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Khairiah Azizah Bt Abd Razak Receptionst