Khaidhir Az-Harr Kamal Ridzwa
Executive
Ampang, Selangor
Summary
With over 14 years working experience, through various organizations and job scope. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
40
40
years of post-secondary education
2
2
Languages
Work History
Service Technician
Coway (M) Sdn Bhd
2023.05 - 2024.06
- To ensure customers get the best HEART Service (HS) regularly for their Coway products according to the service frequency agreement.
- Responded to problems reported by customers by troubleshooting.
- To promote Coway products and to achieved at least 3 sales per month
- To remind customer and to collect any late payment for monthly rental fees.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Business Partner (Owner)
J&T Express
3 2022 - 2023.03
- Handling logistic for J&T for Kertih area
- Supervise staff in daily work activities. Payroll and HR related issues
- To make sure all parcels and delivered in a safe and timely manner
- Liaise with customer complaints and queries about parcels whereabouts, lost or damaged.
Operation Manager
SA Sand Trading Sdn Bhd
2013.07 - 2021.12
- Ensure all tasks are delivered in a correct, cost-effective, and timely manner
- Improving operational management system, processes, and good practices for organizational well-being
- Supervise up to 100 manpower at a time
- Recruit, selecting, interviewing, training, supervise and appraise company’s staff
- Manage to invoice of sales twice a month
- Liaise with the client, and act as decision-maker assisting company's director in operation based requirement
- To handle employee's attendance, payroll processing, overtime claim, and maintain staff confidential information
- Liaise with respective government statutory bodies for related matters i.e EPF, SOCSO, EIS
- Responsible for issuance of employment letters, confirmation letter, warning letters, resignation letters, and etc
- To handle group insurance, medical, leave management, and allowances
- In-charge of office maintenance, upkeep of office equipment, and procuring employee's PPE
- Perform other related duties related to HR and administrative duties.
Customer Fulfillment Professional
IBM MALAYSIA Sdn Bhd
2012.12 - 2013.07
- The job role is to act as an interface between customer (Business Partner) and IBM in processing purchase order (P.O), setting realistic expectations, resolving fulfillment related problems and providing support to IBM Business Partners ensuring a high level of satisfaction in order management
- Currently using IBM Lotus Notes 8.5.3, Lotus Symphony, and Lotus Sametime in doing job-related matter
- Act as an interface between internal/external customer and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction in any of the following areas: (i) customer master records management, (ii) order management, (iii) contract management, (iv) billing management, (v) supply management, (vi) inventory management, (vii) accounts receivable management
- Ensure resolution of fulfillment related problems and disputes
- Maintain an awareness of orders and returns and communicates issues to customers and appropriate IBM contact point
- Coordinate communications with customers and work with counterparts to resolve customer disputes and problems
- Respond to customer fulfillment queries and ensure satisfaction with IBM fulfillment practices
- Ensure compliance to all audit guidelines and adhere to all established processes
- Doing additional responsibilities as per assigned by superior.
Admin Executive
Celebrity Fitness
2011.12 - 2012.12
- Cash reconciliation
- Processing membership data
- Generate sales and payment recap report
- Assist the Operation Manager in handling customer matters
- Checking the daily cash revenue report, count and bank in the cash (from yesterday’s closing)
- Check and double-check payment receipts and newly signup member’s agreements from C-FIT system (Axioma Solution 7.0 software)
- Handling staff OT claims, leave application, purchase request, and other miscellaneous forms
- Checking stock (stationeries and other supplies) and liaise with the purchasing department for stock inventory.
Junior Executive (Operation)
Aqua Innovative Ventures Sdn Bhd (AIVSB)
2010.06 - 2011.11
- Company Profile: A Bumiputra company engaging in aquaculture/fishery sector in developing and operating sea water fish cage culture with innovative techniques
- Currently rearing 100 cages of Tiger Grouper species for grow-out, and export it as well as selling it in the local market
- Job Description: Handling administration work
- Assist in preparing business-related reports
- Advising on the operation and execution of the project to the managers and directors
- Liaising with suppliers in purchasing raw materials, equipment, and machinery
- Preparing purchase order, delivery order, and invoices
- Other ad-hoc duties assigned.
Education
Bachelor's Degree in Economics -
Multimedia University (MMU)
Primary/Secondary School/SPM/'O' Level in Technical Stream - undefined
Maktab Sultan Abu Bakar (English College) Johor Bahru
Skills
Microsoft Office 2003
Timeline
Service Technician
Coway (M) Sdn Bhd
2023.05 - 2024.06
Operation Manager
SA Sand Trading Sdn Bhd
2013.07 - 2021.12
Customer Fulfillment Professional
IBM MALAYSIA Sdn Bhd
2012.12 - 2013.07
Admin Executive
Celebrity Fitness
2011.12 - 2012.12
Junior Executive (Operation)
Aqua Innovative Ventures Sdn Bhd (AIVSB)
2010.06 - 2011.11
Business Partner (Owner)
J&T Express
3 2022 - 2023.03
Bachelor's Degree in Economics -
Multimedia University (MMU)
Primary/Secondary School/SPM/'O' Level in Technical Stream - undefined
Maktab Sultan Abu Bakar (English College) Johor Bahru
Age
40 years old. Married with 3 children
Personal Information
- Expected Salary: RM 3,500.00
- Date of Birth: 03/27/84
- Gender: Male
- Nationality: Malaysia
- Tel. No. 012 726 2459
Age
40 years
Married
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