Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Languages
Timeline
Generic

KHAI LOON

George Town

Summary

Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.

Highly skilled in developing training manuals and protocols to increase sales value day by day. 7 years+ experience in Smartphone Industry, 5 years + experience as a Regional Trainer in Region Team.

I hope that my passion and experience in this industry would lead to growth and success in any related field company. I'm honored and always ready to join the big family and also seeking for the great opportunity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Sales Executive

Gaabor Malaysia
01.2025 - Current
  • Utilized multiple marketing strategies to improve profitability.
  • Protected top-priority accounts by employing effective sales and marketing techniques.
  • Managed full sales lifecycle for key accounts.
  • Sold small kitchen appliances to new and established customers.
  • Handle Northern Region dealers ( Penang , Kedah , Perak )
  • Demonstrated products and features to dealers , answered questions and overcame objections.
  • Improved 30% sales amount compared before I join the company .

Regional Trainer

PICO XR MALAYSIA
11.2022 - 01.2025
  • Developed training material to support staff for content knowledge-base updates.
  • Optimized training curriculum with team exercises, group discussions and lectures.
  • Aided workers with job improvement skills while developing alternative training methods.
  • Partnered with management to conduct individual training needs analysis for required coaching and training.
  • Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
  • Delivered training to over 300 staff members and quality assurance teams while managing employees to maximize performance.
  • Presented Orientation training programs to new staff members while assessing talent for performance evaluations.
  • Built and maintained professional relationships with vendors and suppliers.
  • Wrote training manuals for Product Consultant positions according to strict company guidelines.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management (Travel Whole Malaysia).
  • Trained and mentored 100 + new personnel hired to fulfill various roles.
  • Managed recruitment, training and development for highly effective sales team.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Regional Field Trainer

Huawei Technologies Malaysia
10.2021 - 10.2022
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Trained and mentor new personnel hired to fulfill various roles.
  • Collaborated with team members to achieve target results.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Assisted dealers with prompt and polite support in-person and via telephone.
  • Worked closely with store manager to solve problems and handle customer concerns.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Liaised between executives and entry-level workers, facilitating smooth communication.
  • Used coordination and planning skills to achieve results according to schedule.
  • Supports various of Product Media Launch, Roadshow and Event.

Sales Trainer

JIE COMMUNICATION SDN BHD (REALME)
02.2020 - 09.2021
  • Organize and complete work scope relevant to SR recruitment, interview, new hiring, and resignation according to company standards and procedures.
  • Organize and monitor the daily management of SR, including SR's daily attendance, dress code, work specifications, etc.
  • Manage and compile all the relevant data or documents and submit to headquarter(HQ).
  • Provide sales targets, relevant training, and daily assistance to new hired.
  • Provide guidance and demonstrations to the SR in product knowledge and selling skills.
  • Cooperate with trainer to organize and implement the daily assessment, follow-up to their feedback and implement the training to SR.
  • Conduct regularly market research activities in accordance with company requirements, content and formats must be unify, etc.
  • Completion of market research data collation and feedback to HQ.
  • Conduct regular and irregular information collection activities for competing products.
  • Complete the information collection and feedback demand by HQ and report according to the standard set by the company.
  • Daily sales reports submission according to the company's requirements.
  • Conduct training for dealers according to the company's arrangements.
  • Company's devices loan by SR. Rapport in regional to execute and assist SR on loaning device matters.
  • Replenishment of empty positions in stores regarding on leave, resigned empty vacancies/positions and conduct follow-up demonstrations for SR with low sales.

Sales Representative

JIE BUSINESS SDN BHD (OPPO ELECTRONICS)
12.2017 - 08.2020
  • Conduct presentations to demonstrate to customer the benefits of our products.
  • Establish and maintain healthy, long-term relationship with customer to generate repeat business and referrals.
  • Discover customers needs and offer solutions to them through the companys services or products.
  • Research sales statistics and establish sales potential with new businesses in our target area.
  • Use promotional methods such as phone calls, emails and social media to reach potential customer and build a long-lasting business relationship with them.
  • Become an expert in our product offerings and serve as a go-to source for customer who want more information concerning our products.
  • Provided personalized service and exceptional expertise for customers.
  • Develop, maintain and communicate strong, up-to-date knowledge of our products, accessories, pricing and service features.
  • Determine new ways to make products appealing by observing the environment and current trends.
  • Accomplished a sales increase in personal renewable sales compared to previous sales point record.

Sales Trainer

JIE BUSINESS SDN BHD (OPPO ELECTRONICS)
08.2019 - 01.2020
  • Managed recruitment, training and development for highly effective sales team.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Developed curricula, instructions, documentation and written tests for NEW PRODUCT training courses.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve MONTHLY SALES TARGET.
  • Proper tracking in leaves, attendance, scores and overall performance of Sales Representatives.
  • Monitored day-to-day activities of sr, noting areas needing improvement and implementing plans for rectification.
  • Trained and mentored new personnel hired to fulfill various roles.

Education

SPM -

SMJK CHUNG HWA CONFUCIAN
Jelutong, Pulau Pinang
11.2017

Skills

  • HR collaboration
  • Training program creation
  • Sales team development
  • Training documentation
  • Employee Onboarding
  • Sales team recruitment
  • Sales report analysis
  • Public speaking
  • Data organization
  • Training material development
  • Employee training
  • Online training experience
  • Media Launch
  • Road Show
  • Event supports

Accomplishments

  • Supervised team of 30+ staff members.
  • Top 1 Regional Trainer in Realme Malaysia Realme 6 Pro Launch Month ( Won by sell out amount across Malaysia ) .
  • Oppo Certified Trainer .
  • Held VR Tech talk to college students at UCSI University .
  • Held Huawei Tech talk to students at Politeknik Alor Setar .
  • Participated in Huawei Bangkok Thailand New Product Media Launching as Product Expert .

Certification

Certified Sales Trainer, OPPO ELECTRONICS, 01/01/19

Hobbies and Interests

  • Basketball
  • YouTube Researcher

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Senior Sales Executive

Gaabor Malaysia
01.2025 - Current

Regional Trainer

PICO XR MALAYSIA
11.2022 - 01.2025

Regional Field Trainer

Huawei Technologies Malaysia
10.2021 - 10.2022

Sales Trainer

JIE COMMUNICATION SDN BHD (REALME)
02.2020 - 09.2021

Sales Trainer

JIE BUSINESS SDN BHD (OPPO ELECTRONICS)
08.2019 - 01.2020

Sales Representative

JIE BUSINESS SDN BHD (OPPO ELECTRONICS)
12.2017 - 08.2020

SPM -

SMJK CHUNG HWA CONFUCIAN

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KHAI LOON