Kezvin Dhev
Troubleshooting Expert
Ayer Itam,07
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Service Desk Analyst
IBM Malaysia
05.2019 - 05.2020
- Meet targets before deadlines to ensure our accounts remain positive and maintain healthy client relationships.
- IBM has provided opportunities to thrive in various fields.
Work with more complex applications. - Learned how Service Level Objectives (SLOs) and Service Level Agreements (SLAs) function at IBM.
- Consistently strive to achieve goals set by managers.
- Time management is crucial at IBM for balancing shifts.
- Maintaining discipline widely practiced at IBM.
- Service Desk experience includes.
- Interacting with users from around the world.
- Enhancing understanding of diverse perspectives.
- Improved cognitive skills through Dealing with colleagues, users, and managers.
- Leadership skills development at IBM.
- Managed a project to plan a team-building trip to Malacca with:Strong support from colleagues.
Operations Manager
Sunrise Megaventure Sdn Bhd / Diamond Jet Sdn Bhd
6 2020 - 4 2024
- Established strong relationships with clients and brought in new business opportunities for the company
- Developed insight into people's behavior in different situations to gain more knowledge on customer perspective
- Learned to manage the entire business, including cash flow
- Implemented upgrades like purchasing a new forklift and lorries to increase business net worth
- Managed employee welfare
- Key decision-maker providing direction, guidance, and support to the team in Managing Projects and meeting client deadlines
- Managed a whole project for High Pressure Water Jetting
- Gained expertise in Gensets (High Pressure Water Jetting Equipment) such as JetStream 4200 Series Pumps, JetStream 3600 Series Pumps, & Neolith 150HP pumps
- I helped planning the accurate Jets and Nozzles to be used during the projects
- Prioritized safety through toolbox meetings and safety briefings, ensuring team safety during shutdowns
- Diamond Jet specializes in Horizontal Directional Drilling (HDD)
- Collaborates with Tenaga Nasional Berhad for laying underground pipes for cables
- Prepared job checklists and sharpened skills with Autodesk AutoCAD
- Learned to read utility maps provided by Tenaga Nasional and plotted pathway plans
- Conducted site visits across Malaysia to inspect project sites before and after jobs
- Gained hands-on experience with HDD machines and learned their operation
- Understood workers' experiences under pressure and harsh conditions
- Emphasized teamwork and addressing team needs.
Director of Graphic Division
Talentbank Career Discovery Centre
11.2018 - 04.2019
- Together with the main organising team at HRINCAMPUS, I am proud to be selected and play a vital role in executing the Malaysia's Premier Discovery Career Event named 'Talentbank Intercampus Career Fair 2019' - which was held on 13 & 14 April 2019
- The Talentbank Intercampus Career Fair is a yearly recruitment event to connect both employers and students
- It is also an Employer Branding Platform, Recruitment Platform and Youth Outreach Platform
- Curated by HRINCAMPUS, Talentbank Career Discovery Centre & HR Leaders in Malaysia
- Supported by Ministry of Education, Ministry of Human Resources and Career Development Centre Club Malaysia
- Renowned for providing job opportunities to fresh graduates & young working adults, we have become a vital recruitment & branding platform for employers and employees.
Graphic Designer
Rodeo Malaysia
02.2018 - 05.2018
- During my internship with MyRodeo, I was tasked to create car mock-ups and videos that are related to car advertising
- With a good team and leader I was able to manage huge tasks which were given to me in a short period of time
- Though I created nearly 5 - 10 mock-ups daily, I was still able to help my team out on the technical part of the job which required me to go around with some of our drivers and taking pictures in famous places like KLCC to show clients that roadshows took place
- My Biggest Achievement in MyRodeo was time management and crowd management
- We were able to pull off a job which required my crew to travel from Johor Bahru to Perlis in a span of 2 weeks.
Education
Bachelor of Information Technology (Visual Media) -
University Tenaga Nasional
06.2016 - 05.2019
Foundation in Information Technology - undefined
University Tenaga Nasional
06.2015 - 05.2016
Adobe Certified Associate in Graphic Design & Illustration Using Adobe Illustrator - undefined
Adobe
02.2018 - 05.2020
Skills
Leadership Skills
Certification
AGTES
Badminton
I begin my Training in Badminton when I was 13 years old. I developed a passion for the sport that lead me to join a badminton organization.
I attended many tournaments and was given the chance to represent my school for the MSSPP Tournament.
Timeline
AGTES
04-2022
AESP
07-2020
Service Desk Analyst
IBM Malaysia
05.2019 - 05.2020
Director of Graphic Division
Talentbank Career Discovery Centre
11.2018 - 04.2019
Graphic Designer
Rodeo Malaysia
02.2018 - 05.2018
Adobe Certified Associate in Graphic Design & Illustration Using Adobe Illustrator - undefined
Adobe
02.2018 - 05.2020
Bachelor of Information Technology (Visual Media) -
University Tenaga Nasional
06.2016 - 05.2019
Foundation in Information Technology - undefined
University Tenaga Nasional
06.2015 - 05.2016
Operations Manager
Sunrise Megaventure Sdn Bhd / Diamond Jet Sdn Bhd
6 2020 - 4 2024
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