Keyvin Wong Jit Hui

• Responsible oversee for all the F&B outlet under the company.
• Oversee for the outlet daily operations.
• Oversee outlet operations and reviewed performance.
• Oversee facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
• Oversee revenue and expenditure management.
• Oversee and manage the outlet P&L by meeting monthly sales target.
• Lead outlet managers to develop organizational and governance strategies
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Managed and motivated employees to be productive and engaged in work.
• Analyzed and reported on key performance metrics to senior management.
• Reported issues to higher management with great detail.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Supervised, developed and conducted performance evaluations for outlet managers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Liaise & coordinate with other department to keep smooth operations.
• Liaise & cooperate with chef to ensure the excellent condition of food production
• Accomplished multiple tasks within established timeframes.

• Hit Rm300K sales within 1 year without any customer base and data.
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Expand company customer’s base and increase market share.
• Develop new potential customer.
• Maintain and deliver consistent level of good customer service
• Responsible for timely payment collection.
• Assist in implementation of sales strategy and promotions set by company.
• Serves customer by selling products and meeting customer needs submits quotation by referring to price list and product.

● Responsible for the outlet daily operations.

● Manage any issue related to the outlet .

● Leading ,train and supervise staff to achieve company requirements.

● Manage and assign station and its team with the purpose of ensuring quality relating to presentation, supervision and control of food & beverage service.

● Actively promote products and services.

● Keep outlet clean and tidy.

● Monitor food supplies, stock and food costing.

● Coordinate with other department on customer requirements .

● Ensure all policies & company standard operation procedures follow accordingly.

● Ensure proper stock ordering, storage and handling.

● Ensure proper handling of daily sales, changing and float of petty cash

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Carefully interviewed, selected, trained, and supervised staff.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Coordinate with other department on customer requirements

· Responsible for the outlet daily operations.

· To managing any issue related to the outlet .

· Leading ,train and supervise staff to achieve company requirements.

· To Manage and assigned station and its team with the purpose of ensuring quality relating to presentation, supervision and control of food & beverage service.

· Actively promote products and services.

· Keeping outlet clean and tidy.

· Monitor food supplies, stock and cost of food.

· Coordinate with other department on customer requirements .

· Ensure all policies & company standard operation procedures is follow accordingly.

· Ensure proper stock ordering, keeping and handling.

· Ensure proper handling of daily sales, petty cash, change and float.