Kew Suik May, Fiona

• Increased mortgage sales by implementing effective training programs and coaching techniques for the sales team.
• Developed strategic business relationships with realtors, builders, and other industry partners to drive mortgage loan referrals.
• Managed the pipeline of mortgage applications, ensuring timely processing and closing to meet customer expectations and deadlines.
• Improved customer satisfaction ratings by providing exceptional service throughout the loan process.
• Maximized revenue opportunities by cross-selling other banking products and services to mortgage customers.
• Streamlined processes in underwriting, processing, and closing departments to reduce turnaround time for loans.
• Created a positive work environment that fostered teamwork, collaboration, and continuous learning among employees.
• Conducted regular performance reviews for team members, setting clear goals and expectations to enhance productivity.

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• Increased loan production by successfully managing a team of mortgage professionals and streamlining the application process.
• Exceeded sales goals consistently by developing strong relationships with clients and realtors.
• Streamlined application processes for faster approvals, ensuring timely closings on mortgage loans.
• Maintained a high level of product knowledge, staying current with industry trends and regulations.
• Collaborated with underwriters to resolve complex loan scenarios, resulting in successful funding of loans.