KEVIN RAAJ GURCHARAN SINGH RAJU

A highly experienced and proactive Business Development Manager, I am responsible for managing key accounts and supporting warehousing operations, including transloading. My duties encompass facilitating communication between stakeholders, such as overseas agents, shipping lines, and clients, both domestic and international. Furthermore, I oversee the logistics chain, coordinating haulage, customs clearance, and warehouse workforce management. I also spearhead the expansion of the company's NVOCC business, initiating growth through small-scale projects, and strategically scaling operations.

Demonstrating a strong aptitude for market penetration and strategic business development, I spearheaded the introduction and adoption of Connected Advanced Driver-Assistance Systems (C-ADAS) within the Malaysian commercial vehicle sector, culminating in the acquisition of the inaugural multi-year contract with McDonald’s Malaysia for their fleet. Simultaneously, I achieved a substantial 70% increase in commercial conditional pilots with various organizations within a concentrated three-month period, reflecting effective client engagement and product validation strategies. This momentum translated into significant expansion of the client database, growing to encompass over 2,000 companies from diverse sectors including private enterprises, multinational corporations, government-linked companies (GLCs), and government agencies within a six-month timeframe. Further solidifying market leadership, I conceived, developed, and executed the pioneering C-ADAS Safety Seminar and Roundtable, attracting participation from over 50 companies and government agencies, establishing it as a recurring quarterly forum for industry knowledge sharing and collaborative development. Instrumental in forging strategic alliances, I secured several key partnership agreements with prominent logistics and transportation providers such as Swift Haulage, Megalift, Multimodal Freight, Tasco, TS Transport, among others, fostering mutually beneficial relationships and expanding market reach. Finally, through effective leadership and targeted coaching, I consistently elevated the performance of the sales team, ensuring the consistent achievement and exceeding of individual and team Key Performance Indicators (KPIs), with clearly defined strategies contributing to a 40% increase in both meeting quotas and the generation of high-quality proposals.

The primary objectives of this role are centered around aggressive revenue generation, strategic account acquisition, and diligent sales process management, all while leveraging deep expertise in total supply chain solutions. The core expectation is to consistently achieve monthly gross sales revenue exceeding six times the individual's salary. This will be accomplished by proactively securing and expanding the account base, targeting a minimum average of three new accounts per month, requiring a concerted effort in lead generation through observation, telemarketing, appointments, and cold call marketing. Furthermore, the position mandates meticulous attention to detail in all aspects of the sales cycle, including immediate updates of quotations to customers, submission of a comprehensive weekly pre-planner in the CRM system every Friday, and delivery of weekly updates on sales call reports and targeted customer lists in the CRM system every Monday. Continuous feedback is essential, necessitating detailed customer progress reports, clear action plans, and comprehensive analysis of market and competitor activity. A crucial aspect involves identifying and developing new trade lines through thorough market surveys, and taking the lead role in selling total supply chain services (airfreight import/export, ocean freight import/export, forwarding, warehousing & transportation) within an assigned geographical area. This encompasses full responsibility for the sales process, from initial point of contact through presentations, proposals, contract negotiations, and execution, ultimately striving to meet or exceed minimum quarterly and annual sales objectives. Collaboration is paramount, requiring close coordination with operational and tele-services teams to ensure adherence to Standard Operating Procedures, as well as facilitating strategic partners' resources to effectively assist in the sales process.

• In charge of Container Discharge / Loading from / to Vessel at West port & Northport.

• To manage transshipment activities for the line in Malaysia.

• Preparation of discharge / Loading details.

• Liaising with local authorities for obtaining the required approvals.

• Dealing with other shipping lines / ports / terminals.

• Communicating constantly with overseas officers via email.

• Import Bay plan / Load Cont.in HUB.

• Plan Containers to load in Vessel

• Run B/L in HUB

• Update Cargo flow Nomination.

• Declare TS DG units in LPK .

• Upload File via E-SUBMIT / E - Terminal

• Preparing Import Status Reports.

• Coprar/Cuscar for Northport Discharge.

• ITT arrangement (NORTHPORT – WESTPORT )

• ITT arrangement ( WESTPORT – NORTHPORT )

The Business Development role is critical to expanding Safeguard Oceanic's freight market share within Malaysia, necessitating a proactive and strategic approach to identifying and securing new clientele while cultivating existing relationships. This individual will be primarily responsible for developing and executing strategies to optimize freight yield and capitalize on emerging business opportunities. Key functions include diligently targeting and securing new clients, proactively identifying opportunities for expansion within existing freight accounts, and ensuring prompt and consistent follow-up on all quotations issued. A crucial aspect of the role involves fostering seamless collaboration with internal stakeholders, including the Commercial Manager (Malaysia) Support Team, Managing Director, and Sales resources, by actively disseminating sales leads and capitalizing on inbound inquiries. Furthermore, this position entails preparing comprehensive sales visit reports within the designated system, assisting in the development of impactful Sea Freight presentations and marketing materials, and maintaining open communication channels between clients, the Commercial Manager, and Customer Service to guarantee consistent adherence to, and exceeding of, contractual service standards. Integral to maximizing Safeguard Oceanic's overall business share, this role also requires close collaboration with sales teams to cross-promote the company's diverse product portfolio. Staying abreast of market dynamics, competitive intelligence, and freight rate movements is paramount, with a responsibility to disseminate this knowledge to both customers and internal teams, thereby establishing the role as a trusted advisor and fostering informed decision-making. Finally, the role encompasses general administrative duties such as maintaining strong client relationships, preparing timely and accurate reports as directed by management, and fulfilling other tasks as assigned by superiors.

The Telesales Representative is responsible for proactively driving revenue growth within R LINEZ by cultivating strong relationships with internal stakeholders, including Sales Channels and other departments, to deliver a cost-effective and comprehensive service. This necessitates seamless collaboration with fellow sales team members to foster a unified sales force approach. A key element of the role involves formulating and executing a personal sales plan focused on identifying new business prospects and maximizing growth within the existing client base, ensuring the attainment of pre-defined individual sales targets. This is achieved through strategic upselling and cross-selling techniques executed via targeted call campaigns, aimed at exceeding budgetary revenue goals. The representative leverages a deep understanding of R LINEZ products and services, coupled with exceptional sales acumen, to convert prospect leads into active accounts, with a particular focus on securing those clients demonstrating the highest revenue potential. Maintaining a high standard of customer service, built upon continuous professional development in R LINEZ service offerings and general commercial awareness, is paramount. Adherence to regional standards concerning profit margins and discount guidelines is mandatory, ensuring that all customer agreements are cost-sensitive and align with established minimum pricing tariffs, with any deviations requiring documented justification and management approval. Furthermore, the Telesales Representative is responsible for diligently opening new accounts and ensuring their sustained profitability, meticulously maintaining customer information on the database, and generating daily and weekly reports to accurately measure individual and departmental performance and productivity. Finally, the incumbent is expected to demonstrate strong influence and persuasion skills in driving optimal decision-making and action throughout the organization.