Summary
Overview
Work History
Education
Skills
Timeline
Generic
KEVINDRAN RAJ

KEVINDRAN RAJ

Customer Services Representative
Puchong

Summary

Dynamic Customer Service Representative with a proven track record at Tippsy Enterprise, adept at resolving escalated issues and enhancing client satisfaction. Skilled in problem-solving and proficient in Microsoft Excel, I foster loyalty through empathetic communication and efficient service, consistently receiving positive feedback from clients.

Overview

7
7
years of professional experience
1
1
Language

Work History

Customer Service Representative

Tippsy Enterprise
2021.02 - 2024.03
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Received catering order responses to inquiries and requests, a well-organized and efficient service flow during the event, the quality of the cuisine served, and positive feedback from the clients and their guests.

Customer Services Representative

Unifi
2017.01 - 2020.03
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer resolved technical issues

Education

Associate of Science - Diploma Engineering Technology Medical Electronic

Politeknik Sultan Salahuddin Abdul Aziz Shah
Shah Alam
2001.04 -

Skills

Customer service

Problem-solving

Microsoft Excel

Follow-up skills

Adaptability and flexibility

Timeline

Customer Service Representative

Tippsy Enterprise
2021.02 - 2024.03

Customer Services Representative

Unifi
2017.01 - 2020.03

Associate of Science - Diploma Engineering Technology Medical Electronic

Politeknik Sultan Salahuddin Abdul Aziz Shah
2001.04 -
KEVINDRAN RAJ Customer Services Representative