KEVINDRAN RAJ
Customer Services Representative
Puchong
Summary
Dynamic Customer Service Representative with a proven track record at Tippsy Enterprise, adept at resolving escalated issues and enhancing client satisfaction. Skilled in problem-solving and proficient in Microsoft Excel, I foster loyalty through empathetic communication and efficient service, consistently receiving positive feedback from clients.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Tippsy Enterprise
02.2021 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Received catering order responses to inquiries and requests, a well-organized and efficient service flow during the event, the quality of the cuisine served, and positive feedback from the clients and their guests.
Customer Services Representative
Unifi
01.2017 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer resolved technical issues
Education
Associate of Science - Diploma Engineering Technology Medical Electronic
Politeknik Sultan Salahuddin Abdul Aziz Shah
Shah Alam 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Tippsy Enterprise
02.2021 - 03.2024
Customer Services Representative
Unifi
01.2017 - 03.2020
Associate of Science - Diploma Engineering Technology Medical Electronic
Politeknik Sultan Salahuddin Abdul Aziz Shah
04.2001 -
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