Kevin Ong
Kuala Lumpur,WP
Summary
Versatile professional with extensive experience across automotive, healthcare, aesthetic, and IT sectors. Expert in strategic growth, customer engagement, and operational efficiency. Committed to excellence, leveraging diverse experiences to drive success in various industries, embracing each new challenge as an opportunity to innovate.
Overview
18
18
years of professional experience
Work History
Territory Sales Specialist
Delphi Diesel Aftermarket
10.2007 - 10.2008
- Oversaw and managed sales operations in Southeast Asia market.
- Primary responsibilities included collaborating with team of sales professionals to develop and implement sales strategies, set targets and objectives, and monitor and report on progress.
- Ensured sales team had necessary resources and support to achieve goals, and provided feedback to company on market trends and opportunities.
Cafe Manager
BB's Coffee and Muffins
09.2007 - 10.2008
- Elevated cafe atmosphere and operational efficiency, fostering a memorable space for coffee enthusiasts.
- Role involved streamlining operations, enhancing customer service, and leading a team passionate about delivering quality.
- Efforts boosted customer loyalty and significantly contributed to cafe's community presence.
Marketing Manager
Da Vinci Medical
08.2022 - Current
- Lead planning, organization, and execution of customized marketing strategies across four outlets, each with unique offerings and target audiences.
- Role involves refining marketing approaches, enhancing sales, and service offerings through close collaboration with internal and external teams.
- Includes developing promotional materials for social media campaigns and marketing initiatives tailored to each outlet.
- Engage in copywriting, editing social media captions, and strategically enhancing branding and sales of products like Da Vinci Aesthetic and Skin Care.
- Manage PR activities in partnership with healthcare communication teams and liaise with third-party agencies in beauty and related industries.
- Oversee lead generation and drive marketing campaigns that connect with each demographic, creating promotional videos and content using modern tools like Elementor and Capcut for digital marketing.
Handle CRM, assess potential business deals, and perform market and competitor analysis.
- Proactive strategies involve initiating contact with potential clients, establishing rapport, and organizing meetings to promote clinics.
- Actively participate in conferences and industry events to maintain and grow brand's influence in medical aesthetics market.
Aesthetic Consultant
Nexont Molecure Sdn Bhd
01.2019 - 07.2022
- Experienced office coordinator and aesthetic consultant well-versed in office management, staff training, revenue building through upselling and bundling of products/treatments/procedures, business marketing, event planning, and providing exceptional customer service and patient care.
- Expertise in injectable human placenta, vitamin IV drips, dermal fillers (including HA fillers), cosmetic surgery, micro-needling, medical spa treatments, and medical-grade skincare contributes to providing outstanding service to patients and supporting employer growth.
Business Development Manager
Essentials Healthy Living Sdn Bhd
09.2016 - 12.2018
- Responsible for expanding client base within public sector and managing dealer network in assigned territory.
- Main responsibilities included:
- Identifying and pursuing new sales prospects.
- Recruiting and training dealers.
- Establishing and ensuring dealers meet performance objectives.
-Providing sales and management training to staff.
-Advising on existing and potential customer service issues.
-Contributing to creative ideation for promotions and events.
-Investigating customer complaints.
-Executing growth opportunities.
-Developing effective marketing and communication strategies.
General Manager
Naomi Medical Sdn. Bhd.
05.2011 - 08.2016
- Strong cosmetology background committed to implementing innovative management techniques that cut company costs and drive revenue growth.
- Experience encompasses all aspects of retail, wholesale, and manufacturing in cosmetic and skincare industry, with exceptional organizational, written, oral, and interpersonal communication skills.
Marketing Executive
NEXT Resources Sdn Bhd
04.2009 - 04.2011
- Responsible for overseeing sales and marketing activities for a range of products, including sofas, furniture, bathroom and kitchen accessories, faucets, tiles, glass mosaics, HDF laminated flooring, and engineered American flooring.
- Managed marketing efforts, assisted with product quality control, and provided support for various ad hoc marketing tasks to meet business needs.
Diagnostics Sales Engineer
Robert Bosch (SEA) Pte Ltd
09.2006 - 06.2007
- Conducted entire sales process from lead generation to contract negotiation and execution, consistently meeting or exceeding quarterly and annual sales objectives.
- Prospected new business and sales opportunities, maintained relationships with existing markets, negotiated agreements, and closed sales deals.
- Additionally, gathered market and customer information, worked collaboratively with inside sales team, managed strategic partners' resources, facilitated commercial focus, ensured excellent customer service delivery, and gained experience in selling tangible/conceptual products/services/software in automotive field.
Education
Bachelor of Computer Science/Information Technology (Electronic Commerce) -
Queensland University of Technology
Queensland, Australia01.2003
Higher Diploma in Business Information Technology -
Asia Pacific Institute of Information Technology
Kuala Lumpur, Malaysia01.2000
Skills
- Sales in Automotive Industry
- MS Office
- Adobe Illustrator
- Adobe PhotoShop
- Macromedia Director
- Macromedia Flash
- CapCut Video Editor
- Meitu
- MS-DOS Operating System
- C Programming
- C# Programming
- COBOL Programming
- Chinese Typing
- Chinese Media
- Elementor
- Wordpress Development
- Microsoft Windows
- Apple Mac OS
- Unix
- Social Media Marketing
- Digital Marketing
Languages
English
Proficient
C2
Mandarin
Advanced
C1
Chinese - Cantonese
Advanced
C1
Chinese - Hokkien
Advanced
C1
Chinese - Teochew
Upper intermediate
B2
Bahasa Malaysia
Advanced
C1
Japanese
Beginner
A1
Additional Attributes
Fluent in English, Mandarin, and Bahasa Malaysia, with a readiness to relocate and adapt to global business demands.
Timeline
Marketing Manager
Da Vinci Medical
08.2022 - Current
Aesthetic Consultant
Nexont Molecure Sdn Bhd
01.2019 - 07.2022
Business Development Manager
Essentials Healthy Living Sdn Bhd
09.2016 - 12.2018
General Manager
Naomi Medical Sdn. Bhd.
05.2011 - 08.2016
Marketing Executive
NEXT Resources Sdn Bhd
04.2009 - 04.2011
Territory Sales Specialist
Delphi Diesel Aftermarket
10.2007 - 10.2008
Cafe Manager
BB's Coffee and Muffins
09.2007 - 10.2008
Diagnostics Sales Engineer
Robert Bosch (SEA) Pte Ltd
09.2006 - 06.2007
Bachelor of Computer Science/Information Technology (Electronic Commerce) -
Queensland University of Technology
Higher Diploma in Business Information Technology -
Asia Pacific Institute of Information Technology
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