KESHINIE S. SIVAMARAN
Kuala Lumpur
Summary
Energetic and detail-focused individual with knack for meticulous organization and accuracy. Possesses foundational knowledge in laboratory safety and procedures, along with skills in data entry and basic lab equipment handling. Committed to contributing to systematic and efficient laboratory operations.
Overview
2
2
years of professional experience
Work History
Lab Assistant
Kumpulan Kesuma Sdn. Bhd.
03.2024 - 06.2024
- Prepared specimens for testing and analysis.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Managed specimen sample handling, receiving, storage and inventory.
Customer Service Representative
Wingo Star Sdn. Bhd.
10.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Trainee under R&D department
Top Glove Sdn. Bhd.
03.2022 - 08.2022
- Conducted R&D study to reduce cost and improve quality of rubber gloves
- Performed hand dip test, cleaning efficiency test, plate dip test, particle formation test, drying efficiency test, pin hole test, and color analysis test evaluate and improve rubber glove quality
- Provided technical support on raw material analysis and customer inquiries regarding glove defects
- Ensured lab equipments and chemical tanks are well maintained and cleaned
- Helped the packing department to pack gloves and look for defects at a quick pace
- Utilized Microsoft Excel and Word to complete reports regarding the study conducted to conclude and support my hypothesis
- Learned to be independent and develop good communication skills with supervisor and workers
- Learned to efficiently complete tasks within given deadlines
Education
Diploma of Science - Chemical Technology
Politeknik Tun Syed Nasir Syed Ismail (PTSN)
Pagoh, Johor07.2022
SPM - science stream
SMK Bandar Banting
Banting, Selangor12.2018
Skills
- Microsoft Office Products
- Customer Communication
- Multitasking and Organization
- Analytical Equipment
- Organic Compound Purification
- Analytical Chemistry
- Raw Material Analysis
- Chemical Interactions
- Research and Analysis
- Analytical and Critical Thinking
- Specimen Processing
- Laboratory techniques
- Lab equipment maintenance
References
Politeknik Tun Syed Nasir Syed Ismail (PTSN), Mrs. Syahirah, +60145089704
Accomplishments
- Received Gold award for Pertandingan Inovasi & Kreativiti @PMJB Peringkat Kebangsaan 2022 which is a product launching competition.
- Received 3rd runner up for public speaking competition in polytechnic.
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Upper intermediate
B2
Timeline
Lab Assistant
Kumpulan Kesuma Sdn. Bhd.
03.2024 - 06.2024
Customer Service Representative
Wingo Star Sdn. Bhd.
10.2022 - 02.2024
Trainee under R&D department
Top Glove Sdn. Bhd.
03.2022 - 08.2022
SPM - science stream
SMK Bandar Banting
Diploma of Science - Chemical Technology
Politeknik Tun Syed Nasir Syed Ismail (PTSN)
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