Keshika Subramaniam
Office Manager/Customer Happiness Executive
Johor Bahru
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Office Manager
Astoria
Johor Bahru, Johor, Malaysia
06.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, Whatsapp or email correspondence as well as managing payments.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented a comprehensive training programme for new hires, improving their integration into the team and productivity.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Happiness Executive
Astoria
Johor Bahru, Johor (Remote)
11.2022 - 05.2024
- Build and maintain positive relationships with clients and provide excellent customer service, addressing inquiries and ensuring customer satisfaction
- Collaborate with the operations team to monitor and maintain service quality, addressing any issues related to garment care, handling or delivery
- Efficiently process and manage customer orders, including garment specifications, delivery schedules and special request, ensuring accuracy and timeliness
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Managed accounts payable and receivables.
Customer Service Executive
American Airlines, IGT Solutions Pvt Ltd
10.2021 - 10.2022
- Assisting and advising customers who may be choosing from a variety of travel options
- Sorting out any issues that may arise with bookings or reservations
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
Customer Service Agent
Grab Singapore, Aegis BPO Malaysia
01.2018 - 01.2020
- Interacts with the company's customers to provide them with information to address inquiries regarding products and services
- Deal with and help resolve any customer or driver partner complaints
Education
BBA - Business Administration
UNITAR
Kuala Lumpur, Malaysia 04.2001 -
Foundation - Science
MANAGEMENT & SCIENCE UNIVERSITY
Kuala Lumpur, Malaysia 04.2001 -
SPM -
SMK MOHD KHALID
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Customer service
Administrative support
Data entry
Office management & administration
Organisational skills
Customer Relations
Relationship building
Clerical support
Administrative oversight
Staff training
Additional Information
- Michelle Lee (Chief Growth Offfice, Astoria) - +65 8338 5131
- Ramen Rajendran (Team Leader, American Airlines) - +60 129479747
Timeline
Office Manager
Astoria
06.2024 - Current
Customer Happiness Executive
Astoria
11.2022 - 05.2024
Customer Service Executive
American Airlines, IGT Solutions Pvt Ltd
10.2021 - 10.2022
Customer Service Agent
Grab Singapore, Aegis BPO Malaysia
01.2018 - 01.2020
BBA - Business Administration
UNITAR
04.2001 -
Foundation - Science
MANAGEMENT & SCIENCE UNIVERSITY
04.2001 -
SPM -
SMK MOHD KHALID
04.2001 -