OPERA CLOUD
KESAVAN KARUPPAIAH
TEAM LEADER - FRONT OFFICE
Ipoh, Perak
Summary
Dynamic team leader with proven expertise at WEIL Hotel, excelling in team supervision and problem-solving. Successfully enhanced customer satisfaction through effective training and mentoring of front desk staff. Skilled in documentation and reporting, ensuring operational efficiency while maintaining confidentiality and professionalism in all interactions.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
3
3
Languages
Work History
TEAM LEADER
WEIL Hotel
11.2022 - 09.2025
- Manage front desk operations, including phone calls, mail distribution, and office equipment
- Coordinate scheduling and appointments, ensuring effective prioritization and time management
- Train and supervise front desk staff, ensuring excellent customer service at all times
- Maintain and update records, databases, and office files accurately and securely
- Handle confidential and sensitive information with discretion and professionalism
- Collaborate with various departments to optimize administrative processes and enhance efficiency
- Resolve complex customer complaints or inquiries effectively and in a timely manner
- Monitor inventory of office supplies and place orders when necessary
- Collaborate with management in implementing and enforcing office policies and procedures
Education
Master of Science - Hospitality And Tourism Management
NORTHUMBRA UNIVERSITY
NEWCASTLE, UNITED KINGDOM 04.2001 -
Bachelor of Science - Hospitality Management
JJ COLLEGE OF ARTS AND SCIENCE
INDIA 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Quality improvement
Mentoring
Documentation and reporting
Team building
Employee evaluation
Coaching and mentoring
Cash handling
Software
Timeline
TEAM LEADER
WEIL Hotel
11.2022 - 09.2025
Master of Science - Hospitality And Tourism Management
NORTHUMBRA UNIVERSITY
04.2001 -
Bachelor of Science - Hospitality Management
JJ COLLEGE OF ARTS AND SCIENCE
04.2001 -