Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
KESAVAN KARUPPAIAH

KESAVAN KARUPPAIAH

TEAM LEADER - FRONT OFFICE
Ipoh, Perak

Summary

Dynamic team leader with proven expertise at WEIL Hotel, excelling in team supervision and problem-solving. Successfully enhanced customer satisfaction through effective training and mentoring of front desk staff. Skilled in documentation and reporting, ensuring operational efficiency while maintaining confidentiality and professionalism in all interactions.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

3
3
years of professional experience
3
3
Languages

Work History

TEAM LEADER

WEIL Hotel
11.2022 - 09.2025
  • Manage front desk operations, including phone calls, mail distribution, and office equipment
  • Coordinate scheduling and appointments, ensuring effective prioritization and time management
  • Train and supervise front desk staff, ensuring excellent customer service at all times
  • Maintain and update records, databases, and office files accurately and securely
  • Handle confidential and sensitive information with discretion and professionalism
  • Collaborate with various departments to optimize administrative processes and enhance efficiency
  • Resolve complex customer complaints or inquiries effectively and in a timely manner
  • Monitor inventory of office supplies and place orders when necessary
  • Collaborate with management in implementing and enforcing office policies and procedures

Education

Master of Science - Hospitality And Tourism Management

NORTHUMBRA UNIVERSITY
NEWCASTLE, UNITED KINGDOM
04.2001 -

Bachelor of Science - Hospitality Management

JJ COLLEGE OF ARTS AND SCIENCE
INDIA
04.2001 -

Skills

Team supervision

Teamwork and collaboration

Work planning

Team motivation

Problem-solving

Quality improvement

Mentoring

Documentation and reporting

Team building

Employee evaluation

Coaching and mentoring

Cash handling

Software

OPERA CLOUD

Timeline

TEAM LEADER

WEIL Hotel
11.2022 - 09.2025

Master of Science - Hospitality And Tourism Management

NORTHUMBRA UNIVERSITY
04.2001 -

Bachelor of Science - Hospitality Management

JJ COLLEGE OF ARTS AND SCIENCE
04.2001 -
KESAVAN KARUPPAIAHTEAM LEADER - FRONT OFFICE