Kerr Keong Woo
Selangor
Summary
Dynamic People & Culture Manager recognized for driving high productivity and ensuring efficient task execution. Expertise in analyzing organizational culture, developing diversity and inclusion strategies, and implementing effective team-building initiatives. Strong communication, empathy, and leadership skills foster successful cultural integration and enhance workplace environments. Committed to creating inclusive cultures that empower all employees.
Overview
9
9
years of professional experience
1
1
Certification
Work History
People & Culture Manager
Trocellen S.E.A Sdn Bhd.
02.2022 - Current
- Developed and implemented employee engagement initiatives, fostering a positive work culture, and enhancing employee satisfaction. Organized wellness programs and team-building activities.
- Led the end-to-end recruitment process, including job postings, interviews, and selection, ensuring alignment with the company’s talent needs and diversity goals. Collaborated with hiring managers to streamline talent acquisition.
- Identified training needs and designed development programs, promoting continuous learning and career growth. Managed employee training initiatives, including workshops, seminars, and online courses.
- Directed performance review processes, including setting KPIs, conducting evaluations, and providing feedback to drive employee growth, and improve productivity. Managed reward and recognition programs.
- Ensured adherence to regulations, and provided legal guidance to management and employees. Created policies and procedures that aligned with the company's core values.
- Consulted with staff on resolution of complex service issues.
- Managed compensation programs, including salary benchmarking, benefits administration, and employee perks.
- Led change management initiatives and strategies for organizational growth and development. Provided recommendations to enhance structure and operational efficiency.
- Collaborated with senior leadership to align HR strategies with business objectives. Contributed to workforce planning, succession planning, and talent management.
- Collected, analyzed, and reported on key HR metrics to senior management. Utilized data insights to improve HR practices, employee retention, and productivity.
- Organized training programs and tracked diversity metrics within the organization.
Human Resource Manager - (SEA)
Sharp Jusda Logistics Malaysia Sdn. Bhd.
Selangor
06.2020 - 02.2022
- Manage and coordinate all HR programs and policies to include: staffing, performance management, and merit review process, benefits enrollment, relocation processing, progressive discipline and termination process, succession planning, the internal complaint process, bench strength development, recruiting, and training.
- Investigator and liaison with the corporate HR/legal department to respond to allegations of harassment, discrimination, employee disputes, grievances, and other sensitive issues.
- Monitor, communicate, and take action on monthly, semi-monthly, and ad hoc reports to include: turnover, bench, succession planning, open positions, store audits, inactive, and payroll increases.
- Directs all actions in the areas of Training, Recruiting, People Development, and Compliance for the assigned area.
- Ensure accurate and timely processing of paperwork associated with the following: transfers, promotions, training, terminations, and new hires.
- Strategic HR Consulting - Serve as a strategic partner to business leaders, establishing HR business objectives that align with the overall company plans and strategic objectives.
- Team Member Relations: Guide, manage, and resolve complex employee relations issues.
- Work closely with management and team members to improve work relationships, build morale, and increase productivity and retention.
- Covered country/office in Southeast Asia: Thailand, Singapore, Malaysia, and the Philippines.
HRBP
Suncity Group Manila INC
Manila
09.2018 - 04.2020
- Strategizes with hiring managers to recommend and determine appropriate staffing and hiring requirements.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Work with recruiters to analyze compensation information, to make a solid employment offer recommendation.
- Ensured compliance with industry regulations and company policies.
- Support the delivery of local business plans, ensuring that the HR strategy (global, regional, business line, local) is an integral element of the business strategy.
- Use human capital metrics to anticipate and identify local trends, risks, and needs within the business, and translate these into strategic and relevant HR deliverables, managing their deployment into the business.
- Support the business in identifying talent needs and talent pool candidates, promoting career development, coaching, and development planning within the business.
- Collaborate with specialists in-country, including Employee Relations (ER), Legal, and other specialists and business functions, to manage risk appetite and deliver an appropriate solution.
- Identifies ER issues and assumes end-to-end responsibility for ER actions and activities, including case management processing.
- Drive a culture of high performance and behavior by facilitating and prioritizing performance management and consequence management activities within the business/function.
- Provides and maintains a monthly report and database for turnover, counseling, disciplinary action, exit interviews, and terminations.
- Managed employee relations programs including team building initiatives, recognition awards and social events.
- Aligned HR policies with federal and local regulations.
HR Associate, Industrial Relation
Tan Chong Motor Assemblies Sdn Bhd
08.2017 - 09.2018
- Working with HR counterparts to implement IR initiatives to enhance awareness amongst employees
- Coordinating or conducting in-house training on IR procedures and best practices
- Review and update HR Policies to labor legislation
- Resolve industrial disputes by providing appropriate legal advises
- Responsible to attend grievance or complaints, conduct investigation and prepare case report
- Prepare case reports to Senior Management
- Conduct exit interview session
- Manage and maintain disciplinary records of staff
- Advise and recommend appropriate action for operations and disciplinary cases
- Preparations of relevant reports with regards to disciplinary cases
- Manage and handle Performance Improvement Program (PIP)
- To lead SSCC and union monthly meeting
- Support in-house training by conduct training
- Any other job functions that may be assigned by the respective Department Head and/or Management as required from time to time
- Full handle spectrum for Domestic Inquiry in company
People & Culture Executive
ISS Facility Services Sdn Bhd
12.2015 - 07.2017
- Permit renewal & Rehiring
- Monitoring of foreign worker's permit
- Liaise with manpower supplier company/agency for foreign worker
- Ad hoc tasks i.e
- Worker clearance from immigration/airport, missing passport, pending cases, worker discipline issue & repatriation
- Execution for immigration, embassy, KDN, MYEG (Vendor) & police station
- Administration & documentation for Immigration department/embassy/police force
- On-site audit for foreign worker i.e
- Worker representation document/salary accuracy/attendance
- Recruitment process, i.e
- Offer letter, appointment letter, confirmation letter
- Supporting HR department on the ISO 9001:2008 documentary and filling for internal and external audit
- Handle relation between project site and HQ
- Conduct induction and other basic training for new staff
- Handling attendance checking & OT claim for project site and HQ
Education
BACHELOR'S DEGREE - ART - PSYCHOLOGY
Southern New Hampshire Universities
01.2015
Skills
- Employee engagement
- Strategic planning
- Continuous improvement
- Adaptability and flexibility
- Effective communication
- Event and project management
- Stakeholder engagement
- Conflict resolution
- Risk management
- Time management
- Cultural sensitivity
- Teamwork and collaboration
- Interviewing skills
- Policy development and implementation
- Staff training
Affiliations
- Employment Act 1955 Training (In-house)
- Managing Misconduct Training (In-house)
- Domestic Inquiry Training (In-house)
- Sexual Harassment Training (In-house)
- Thinking Partner Program (In-house)
- Townhall Engagement
- Foreign Worker Community Engagements
- Monthly Birthday Celebration
- New Joiner Engagement
- K-Workers Motivation Session
- Monthly “0” AWL Awards.
- Thinking Partner Programs – Retention Project
- Annual Christmas Party
- Annual Company Dinner & Trip
- Mental Health Programs – Mind Matters
- Effectiveness Manager Programs
Certification
- Professional Certificate - ISO Internal Audit 9001 Internal Audit
- Professional Certificate - ISO Internal Audit 45000: 2018 Internal Audit
- IATF 16949:2016 Requirement Awareness Training
- Operational Excellence (OpEx)
- Basic Fire Fighting Training & First-aid, CRP & AED Training.
Languages
- English, written and spoken
- Chinese, written and spoken
- Bahasa Malaysia, written and spoken
- Cantonese, spoken
Timeline
People & Culture Manager
Trocellen S.E.A Sdn Bhd.
02.2022 - Current
Human Resource Manager - (SEA)
Sharp Jusda Logistics Malaysia Sdn. Bhd.
06.2020 - 02.2022
HRBP
Suncity Group Manila INC
09.2018 - 04.2020
HR Associate, Industrial Relation
Tan Chong Motor Assemblies Sdn Bhd
08.2017 - 09.2018
People & Culture Executive
ISS Facility Services Sdn Bhd
12.2015 - 07.2017
BACHELOR'S DEGREE - ART - PSYCHOLOGY
Southern New Hampshire Universities
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