Kerinjeet Kaur Tharam Singh

Responsibility:

KOL Lifecycle Management: Education Strategy and Peer-to-Peer Programs: Professional Associations Engagement: Standards & Guidelines Committees: Compliance and Administrative Oversight: Content Creation for Scientific Education

Summary

As a Scientific Affairs Educator (SAE) i am multifaceted and involves a high level of strategic management, collaboration, and execution across multiple areas. Below is an overview of the key responsibilities outlined, emphasizing my leadership in KOL management, education, and compliance within the medical field:

• Leadership in KOL Lifecycle: Take charge of managing relationships with Key Opinion Leaders (KOLs) throughout their entire engagement, ensuring that their expertise and input contribute to the scientific, educational, and commercial objectives.
• Global/Regional/Local Education Strategy: Develop, manage, and execute educational programs tailored to different regions, driving scientific communication, learning, and engagement.
• Peer-to-Peer Programs: Focus on knowledge sharing among medical professionals, fostering collaboration, and supporting continuous learning through webinars, workshops, and presentations.
• Strategy Development for Engagement: Develop strategies to engage with professional associations, ensuring that the programs align with current industry standards and guidelines.
• Active Participation: Participated in Associations like INSM, MSSA, Peri-op, MSWCP, MSA, MSIDC committees, help shape the direction of clinical and educational practices, staying up to date with evolving standards and ensuring alignment with the latest developments.
• Contract and Financial Management: Oversee the compliance aspects of KOL engagements, ensuring proper documentation, contracts, reporting, and financial transactions are handled in accordance with regulations (e.g., FMV, IA, grants).
• Podium Presentations: Create and review presentations for various educational formats, including webinars, podcasts, and workshops, ensuring high-quality, scientifically accurate content.
• Scientific Advisory Panels and KOL Development Sessions: Organize and lead advisory boards and sessions that drive KOL development, allowing experts to discuss and provide feedback on key clinical topics.

Achievements

• I successfully onboarding a diverse group of key opinion leaders (KOLs) from various medical specialties to collaborate with Solventum to share their experience and clinical studies conducted at conferences, seminar and dinner talk. The success rate has been 90% above. I have onboard 4 Anesthetist and 1 OR Matron, 3 plastic surgeons, 4 orthopedics, 1 colorectal surgeon, 3 sterilization nurses, 4 Vascular nurses, 1 Infection Disease Physician and 1 wound doctor.
• Conducted comprehensive educational talk at seminars, workshop with most associations related to Vascular, Sterilization, peri-op and wound management. Conducted about 36 events in 2024. Survey results from HCPs showed success rate of 9.5/10 and increase in demand.
• Implemented training programs for Sales team in the company and guided them by mentoring their progress where most the success rate were 80% to 96% professional development within the team where the team were tasked on their were role plays, exams and presentation skill. This was conducted yearly for 3 months. Sales team were evaluated on their presentation at customer site.
• Presented scientific evidence based clinical studies at national conferences regards to Vascular Access at Infusion Nurses Society Malaysia (INSM), Sterilization at Malaysian Sterile Services Association (MSSA), Surgical Site Infection at Perioperative Association to increasing brand visibility and credibility within the industry.
• KOL invited from Asia countries like Singapore, Thailand and Australia to share their expertise with Malaysia Healthcare professional. All payments regards to honorarium, lodging, flights and miscellaneous expenses managed well within budget allocated to me. In 2024, about USD39K was utilized for educational activities as allocated
• Carried out 6 hospital audits with INSM related to Vascular access and 2 QIPs with WHO for sterilization. 4 hospitals passed the audits and 2 hospitals achieved awards from WHO. Assisted hospitals on doing posters to present their QIPs.
• Assisted 2 Associations, INSM and MSSA to come up with latest VAS and Sterilization guidelines and was launched in 2024.
• Hold meetings with MSA associations to discuss on Normothermia project and its on going.

Summary

Focused on driving sales growth and supporting the success of 3M healthcare technologies, products, and services by leveraging technical and clinical expertise. Also manage KOL management cycles and associations.

Responsibilities

• Drive and support the growth of 3M’s healthcare technologies and products by using expertise to improve patient outcomes.
• Planned, executed, and maintain initiatives to support the integration of customer feedback and internal expertise by close collaboration with internal stakeholders like sales reps, marketers, and managers to achieve success and deliver results.
• Assisted marketers on the survey and training for New Product Introduction (NPI)

Achievements

• Conducted about 50 events related to seminar, workshop and leaderships.
• Conducts training for sales team and mentoring them for improvement. Achieve target above 80% within 3 months of training.
• All educational programs executed help open doors to customer accepting sales team to visit them.
• The NPI acceptance rate reaching 50% growth within the first year indicates a significant level of success in terms of product adoption and market penetration via training sessions and also by mentoring the sales team, ensuring they were well-equipped with the knowledge and skills to communicate effectively with HCPs.
  
  

Summary

Managed Operating Target of RM 46 Million / year in healthcare with 14 team members (consist of marketer, professional trainers and sales team). Managed Channel partners from different segments of the business needs like:-

• Government distributors for government segment market
• Private distributors for private segment market
• Industrial distributors for Industrial segments market
• Distributors of Pharma, GP clinics and NGO segment markets

Responsibilities

• Manage division Profit and losses (P&L) which includes, Price deviation, Cost of Goods Sold (COGS), Sales revenue, Sales Operating Income, currency exchange and commodities that bring profits.
• Coached sales team and set goals to meet their targets
• Work closely with all Channel partners in ensuring the OP targets are met. Have strategy planning from beginning of the month and execute flawlessly to meet targets

Achievements

• Year end sales closed at RM 40 million with due challengers from government market where all tenders were channeled to Pharmaniaga. To retrieve the VAScular tenders, many meetings conducted with US embassy and MOH and finally the Vascular business won tender of RM 5 million was released to 3M.
• Due to Government market down, GP business grew at 30% from 15% and private business grew at 50% from 30%.
• Sales team were mentored on their progress and weekly meeting held to discuss on sales target and activities. 1 staff terminated for incompetency despite active actions taken to coach. Competent sales rep promoted for hitting targets and delivering KPIs.
• Manage distributor warehouse inventory level within 6 months especially slow turnover and successfully depleted a bout 92% with strategies in-place.

Summary

Managed government business with RM 10 million that came with multi tasking and demands for a full responsibilities, analytical thinking and immediate action plans to boost the sales.

Responsibilities

• Work on National tenders (APPL) and Hospital tenders with management team to secure tenders
• Manage government sales team and follow up weekly on their actions plan and customer visit
• Manage stocks forecast with the company to ensure stocks are available

Achievements

• First Sales Manager at 3M Healthcare that took incharge of all government tenders and work closely with distributors and agents to bid tenders. Won about RM7 millions for Vascular dressings, Post op dressings about 1 million, Skin Integrity products about RM400k and some other products at RM200k. Also won many EP's sales.
• Vigilant customer follow up, built rapport, trust and customer confident to deal with 3M Healthcare sales team
• Due to weekly meeting with sales team, stocks availably ensured and had 0 stock issues delivery.

Summary

As a Clinical Manager it requires active involvement in providing in service training to healthcare providers on latest update and practices on Infusion Therapy, Surgical Site Infections, Pressure Injuries, Incontinence Associated Dermatitis and Medical Adhesive Related Skin Integrity. Besides that also to train the sales rep to be equipped and well versed with health care settings and practices in health care industry.

Responsibilities

• Provide Technical Support to the 3M sales and marketing team and Distributor
• Conduct educational events at hospitals
• Manage key opinion leaders
• Collaborated closely with a Key Opinion Leader (KOL) to launch the Malaysia Infusion Nursing Special Interest Group (MINSIG) under the umbrella of the Malaysian Nurses Association (MNA), focusing on enhancing the field of vascular access and infusion nursing in Malaysia.

Achievements

• Sales team were trained and given exam to check n their knowledge. About 80% passed the exam and fewer had to retest
• Distributors were also trained and had to pass 80% before going out to the field.
• Engaged Vascular and wound KOL's and successfully run activities
• Being the Secretariat for MINSIG, I was responsible for managing administrative functions, coordinating meetings, and ensuring smooth communication. Held first MINSIG conference in Berjaya Times Square and invited Andrew Jackson from UK as MINSIG International speaker

Summary

Been fully responsible in ensuring Infection Control practices are been address promptly and actions implemented to abide to the standards.

Responsibilities

• Implements appropriate infection control during pandemic outbreak situations
• Manage hospital communicable diseases appropriately.
• Manage hospital renovations and ensure all contractors follows Standard procedure
• Audits carried out in every departments to ensure compliance are made
• Infection Control Link Officers were trained from every department so they can monitor any non compliance to Infection Control and report and educate as well.

Achievements

• Managed H1NI outbreak in 2009 for the hospital. Conduct meeting in house after meeting with MOH on pandemic outbreak standard procedure. Measure taken to cordon the hospital entry strictly and all HCP's were trained on Infection Control Measures. 100% compliances were measured via surveillance.
• HCP's trained in managing any communicable diseases and enure protocol followed thru. Housekeeping staff trained and no history of cross contamination spread among HCP's.
• During renovations, meetings were held to discuss on the requirements of ensuring Infection control measures not compromised.
• During outbreak in ICU, immediate actions taken to cease cross contamination and staff are treated immediately if found infected.
• First hospital in Malaysia who bought 20 clippers to stop razor for shaving patients before surgery. It was well accepted
• Had 100% conversion of safety needless connectors to ensure staff safety.
• Participated in the International surveillance of International Nosocomial Infection Control Consortium (INICC) as a member, which is headed by Dr Rosenthal and many articles were published like Socioeconomic impact on device-associated infections in limited-resource neonatal intensive care units: findings of the INICC. Infection 2011;39:439-50 • International Nosocomial Infection Control Consortium (INICC) Report, Data Summary of 36 Countries, for 2004-2009. Am J Infect Control, In Press. – 2011
• Also wrote in a Sunway Medical Centre magazine, “Keep Smiling” of Infection Control practices:- Essential Steps to Safe Clean Care, Vol 17/08.

• Promoted a culture of safety within the organization through ongoing training sessions and communication efforts.
• Conducted periodic health surveillance assessments to identify trends in employee well-being and address any areas of concern.
• Streamlined staff care by maintaining accurate medical records and tracking employee health status over time.
• Reduced injury rates by conducting regular risk assessments and identifying potential hazards in the work environment.
• Evaluated workplace equipment and recommended ergonomic improvements to reduce instances of musculoskeletal strain among employees.
• Provided first aid treatment for minor injuries sustained in the workplace, expediting recovery times for employees.

Achievements

• Staff well handled with no workplace injuries detected
• Conducted Domestic Inquiry for false claims by staff and actions taken with Human Resource
• All claims well managed accordingly to staff entitlement and safe record keeping via soft copy for easy accessibility
• Staff who fall ill at work is sent to hospital immediately via ambulance.
• Monthly meeting with Safety Officer and to assist in work hazards to ensure zero health hazards

Summary

Responsible for the development and maintenance of a hospital-wide Infection Control and Clinical Quality Assurance Programme in line with current and adopted professional standards.

Responsibilities

• Conducted all Infection Control Task
• Train Infection Control Link Nurses.
• Handle SARS outbreak
• Conducted Staff Healthcare Medical Check up
• Liaise with PKD on all communicable diseases and report them.

Achievements

• Manage SARS and educated all HCP's to handle the outbreak. Staff were notified to visit Healthcare asap if any sign and symptoms of SARS are present.
• Handle cross contamination outbreak in ICU, CCU and NICU immediately and able to detect the source of the outbreak within a month with 100% success rate
• 100% communicable cases reported to PKD and all follow up throughly.
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Responsibilities

• In-charge in assisting in emergency cases.
• Responsible for administrative work arrangements i.e – staff planning, occupancy, customer relationship and payrolls.
• Public speaking and liaising with clients
• Solving customer complaints and liaising with Customer care personnel
• Administrating first aid during emergency.
• Assists with the orientation and mentor newly appointed nursing staff
• Assists with the evaluation of staff performance.
• Workload based on clinical and administrative duties.
• Assume responsibilities for IV cannulation in the absence of medical staff
• Manage on call as Duty Nursing Administrator once monthly where I handle enquiries, complaints and emergencies as an administrator.

Summary

Over the span of 9 years as a staff nurse, I have gained extensive experience across various departments, including Medical, Surgical, Orthopedic, and Emergency Care (ER). Throughout these years, I have had the opportunity to manage a wide range of cases, developing a versatile skill set in patient care. My true passion lies in the ER, where I thrive in fast-paced, high-pressure situations, enabling me to act swiftly and effectively during medical emergencies. This experience has sharpened my ability to make quick, informed decisions and deliver high-quality care under intense conditions.

Responsibilities

• Manage triage at ER and handle emergency cases
• Train as a diabetic Counsellor
• Dispense medication at ER after office hours
• Handles pre and post operative and monitor patients to ensure no surgery complications and treatment is carried out promptly.
• Handle orthopedic emergencies
• Monitor patients who undergo surgeries
• Administrating drugs to patients following the doctors orders
• Manage patient wounds
• Manage any public call enquiry at ER