Summary
Overview
Work History
Education
Skills
Timeline
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Ke Qin Khoo

Shah Alam

Summary

Proven problem-solver and effective communicator, I leveraged teamwork and multitasking at JT Hardware to enhance operational efficiency and customer satisfaction. My experience includes streamlining processes, and fostering strong relationships, achieving significant improvements in performance metrics and customer feedback. Skilled in customer communications and operational management, I drive results and exceed expectations.

Overview

2025
2025
years of professional experience

Work History

Call Agent

Kapar Florist Enterprise
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Maintained high call quality standards by adhering to company guidelines and protocols.

Operations Executive Cum Customer Service

JT Hardware
01.2017 - Current
  • Streamlined operational processes by implementing innovative strategies and methodologies.
  • Enhanced efficiency with cross-departmental collaboration and communication improvements.
  • Developed comprehensive plans to drive operational excellence and ensure consistency.
  • Coordinated large-scale projects for seamless integration of new technologies.
  • Improved business operations by identifying and mitigating potential risks.
  • Delivered cost savings, optimizing resource allocation and reducing redundancies.
  • Increased organizational performance with strategic planning and execution.
  • Led successful initiatives to enhance process efficiency and customer satisfaction.
  • Oversaw daily operations, ensuring alignment with best practices and policies.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Negotiated supplier discounts to improve bottom line.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.

Teacher

Pusat Jagaan Bintang
01.2015 - 12.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Education

Kwang Hua High School
Klang

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Front desk operations
  • Telephone reception
  • Teamwork
  • Time management
  • Multitasking
  • Customer follow-up
  • Billing and invoicing
  • Office equipment operation

Timeline

Operations Executive Cum Customer Service

JT Hardware
01.2017 - Current

Teacher

Pusat Jagaan Bintang
01.2015 - 12.2015

Call Agent

Kapar Florist Enterprise

Kwang Hua High School

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Ke Qin Khoo