KEN YEE CHU , KENNY
Klang
Summary
Motivated Mechatronic Engineering student with a strong foundation in automation, control systems, automotive technology, MATLAB/Simulink, Arduino, PLC logic, and mechanical system design. Experienced in automotive service environments through technician and service advisor roles, with practical understanding of diagnostics, maintenance, customer communication, and workshop operations. Able to apply engineering knowledge to real-world projects involving control systems, sensors, actuators, embedded systems, and sustainable automation solutions.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Service Adivisor Full Time
BMW BMW Quill Automobiles Service Centre
Petaling Jaya
04.2024 - 08.2024
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Prepared detailed estimates for repairs and services, obtaining customer approval prior to commencing work.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Achieved company targets by implementing successful sales strategies.
- Managed service department complaints, implementing solutions to prevent recurrence.
Technician internship
Sime Darby Swedish Auto
Petaling Jaya Selangor, Malaysia
09.2023 - 03.2024
- Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
- Interpreted manuals and manufacturer instructions to assemble, install and troubleshoot devices.
- Used bolts, screws and speed clips to assemble parts based on job requirements.
- Read and translated test results to improve quality and standards.
- Communicated product and machine failure details to address and resolve root causes.
- Inputted repair status on spreadsheets to use and discuss in department quality review meetings.
- Set up equipment to test and verify functionality and performance.
Administrative Assistant Part Time
AGENSI PEKERJAAN BMP SDN BHD
Klang, Selangor
10.2020 - 10.2022
- Helped less experienced staff manage daily assignments.
- Directed incoming mail, interoffice messages and packages to office recipients.
- Updated client correspondence files and noted additions in file index.
- Organised and stored hardcopy files.
- Handled client correspondence and internal communications in professional manner.
Education
Bachelor of Engineering - Bachelor of Mechatronic Engineering with Honours
Asia Pacific University of Technology & Innovation
Kuala Lumpur01-2028
Diploma of Higher Education - Diploma in Automotive Engineering Technology (DAET)
DESPARK International College
Petaling Jaya01-2023
IGCSE - Science Stream
ACMAR INTERNATIONAL SCHOOL
KLANG 01-2020
UEC - FORM 3
SEKOLAH MENEGAH CHUNG HUA (PSDN) KLANG
KLANG01-2017
Skills
- Tyre replacement
- Car servicing
- Automotive repair
- Parts ordering
- Filter replacement
- Road testing
- Drawing and schematic interpretation
- Spare parts
- Systems maintenance and upkeep
- Problem diagnosis
- Verbal communication
- Customer communication
- Available parts inventorying
- Regulatory compliance
- Generator preventive maintenance
- ERP Software
Languages
Chinese (Mandarin), English, Chinese (Cantonese), Malay
First Language
Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Malay
Advanced
C1
Hobbies
- Basketball
- Badminton
- Golf
- Swimming
- Tennis
- Go-Kart
- Piano
- Music
Certification
- Taekwondo
- Dynabook
Additional Information
- Patient
- Honest
- Teamwork
- Problem Solving
- Communication
- Video Editing
Timeline
Service Adivisor Full Time
BMW BMW Quill Automobiles Service Centre
04.2024 - 08.2024
Technician internship
Sime Darby Swedish Auto
09.2023 - 03.2024
Administrative Assistant Part Time
AGENSI PEKERJAAN BMP SDN BHD
10.2020 - 10.2022
UEC - FORM 3
SEKOLAH MENEGAH CHUNG HUA (PSDN) KLANG
IGCSE - Science Stream
ACMAR INTERNATIONAL SCHOOL
Diploma of Higher Education - Diploma in Automotive Engineering Technology (DAET)
DESPARK International College
Bachelor of Engineering - Bachelor of Mechatronic Engineering with Honours
Asia Pacific University of Technology & Innovation