KENT CHEN JEAN KEONG
SALES & CONSULT
Kuala Lumpur,14
Summary
Dynamic leader with a proven track record at Supwave Car Detailing, adept in sales strategies and team management. Excelled in boosting revenue through innovative sales techniques and fostering strong client relationships. Skilled in inventory control and adept at inspiring teams to exceed sales targets. Demonstrates exceptional problem-solving and brand promotion abilities, ensuring customer satisfaction and repeat business.
Overview
21
21
years of professional experience
Work History
Sales Supervisor
Supwave Car Detailing
11.2022 - 11.2024
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Promoted exceptional customer service by engaging clients on sales floor.
Partnerships
YKM Enterprise
06.2018 - 10.2022
- Maintain Sales
- Management Branches Cash (Daily)
- Order and Management Stock At Branch (Weekly&Monthly)
- Data Entry
- Stock Check (Weekly&Monthly)
- Customer Service for Settle Customer Products Warranty
- Order , Purchased and Accomplish Price with Supplier
- Agreement Required for Supplier
- E-Commerce
- Management & follow-up company social media FB, IG,Shopee/Lazada & website
- Arrange shipments to customers
Sales Manager
Mobile Ocean Eleven Sdn Bhd
08.2012 - 04.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Captain
President's Club
09.2007 - 06.2012
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Consult with employees of various departments to formulate quarterly sales opinions and organize and implement them according to instructions.
- Frequently visit customers to obtain first-hand information, provide relevant information for sales seminars according to market changes, and continuously improve.
- Coordinate the relationship between departments and strengthen horizontal communication and cooperation.
- Review the planning scheme of activities, organize and supervise the work of employees. Rationally deploy and use internal personnel of the department, mobilize the enthusiasm of employees, and improve the work efficiency and level of employees.
- Carry out sales promotion and publicity activities for each department to achieve the publicity goals of the business.
- Coordinate and implement internal and external public relations and publicity work.
- Receive important guests, such as VIPs.
F&B Server
Resturaunt & Cafe
03.2004 - 06.2007
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
Education
SPM
SMK San Peng
Kuala Lumpur, Malaysia11-2002
Skills
Goals and performance
Brand promotion
Sales team assistance & Problem-solving
Sales expertise & strategies
Sales analysis & presentations
Management support & Training staff
Customer segmentation & Social selling
Inventory control & Order management
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Timeline
Sales Supervisor
Supwave Car Detailing
11.2022 - 11.2024
Partnerships
YKM Enterprise
06.2018 - 10.2022
Sales Manager
Mobile Ocean Eleven Sdn Bhd
08.2012 - 04.2018
Captain
President's Club
09.2007 - 06.2012
F&B Server
Resturaunt & Cafe
03.2004 - 06.2007
SPM
SMK San Peng