Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenrick Thong

Kuala Lumpur,

Summary

Strategic Regional Head with a track record of high productivity and efficient task completion. Expertise in team leadership, market expansion strategies, and operational optimization. Proven ability to expand client base through strong networking. Exceptional communication, problem-solving, and decision-making skills to drive regional success.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Regional Head, Commercial Banking

Maybank
Pahang
01.2022 - Current
  • Lead a team of managers and organize team meetings to review business results, and communicate new and ongoing priorities / strategies.
  • Implemented strategic planning initiatives to enhance regional market penetration for loans and deposits growth and to increaes profitability.
  • Build relationships with key clients and stakeholders to ensure satisfaction and retention.
  • Resolve clients inquiries and complaints requiring management-level escalation.
  • Coordinated with HR to recruit, hire, and retain top talent within the region.
  • Monitored compliance with all legal and regulatory requirements within the region.

Head, Business Banking, Seremban / Petaling Jaya

Maybank
Selangor
09.2017 - 12.2021
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Present credit papers to management to obtain decision on client request

Deputy Head, Business Banking, Petaling Jaya

Maybank
Selangor
11.2015 - 09.2017
  • Manage a team of 4 Relationship Managers, conduct daily review with them on business targets
  • Review credit papers and recommend to management for decision making
  • Enhanced the knowledge of Relationship managers in credit and marketing skills

Relationship Manager, Business Banking

Maybank
Selangor
10.2010 - 10.2015
  • Achieve sales targets by identifying customer needs, developed customized solutions, and provided knowledgeable advice.
  • Resolved customer complaints in a timely manner.
  • Conducted yearly, half-yearly and quarterly account renewals to achieve zero-stale.
  • Demonstrated proactive approach in monitoring customer payments to safeguard asset quality and promote strong financial performance.

Education

Business Credit Professional

Asian Institue of Chartered Bankers
Malaysia
04-2019

Credit Skills Assesment

Omega Performance
Malaysia
12-2014

Bachelor of Business & Commerce - Economics

Monash University
Malaysia
01.2007 - 07.2010

South Australian Matriculation

Taylors University College
Malaysia
01.2006 - 12.2006

Skills

  • Meetings and Presentations
  • Sales Planning
  • Team Management
  • Client Relationships

Accomplishments

  • 2015 - Awarded Young Maybanker of the year (SNS)
  • 2018 - Awarded Top Business Centre Nationwide
  • 2021 - Awarded Top Business Centre Nationwide
  • 2022 - Awarded Top Region (Premier League)
  • 2023 - Awarded Top Region (Premier League)

Timeline

Regional Head, Commercial Banking

Maybank
01.2022 - Current

Head, Business Banking, Seremban / Petaling Jaya

Maybank
09.2017 - 12.2021

Deputy Head, Business Banking, Petaling Jaya

Maybank
11.2015 - 09.2017

Relationship Manager, Business Banking

Maybank
10.2010 - 10.2015

Bachelor of Business & Commerce - Economics

Monash University
01.2007 - 07.2010

South Australian Matriculation

Taylors University College
01.2006 - 12.2006

Business Credit Professional

Asian Institue of Chartered Bankers

Credit Skills Assesment

Omega Performance

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Kenrick Thong