Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
KENNY CHEN CHEW AN

KENNY CHEN CHEW AN

SG MARONG

Summary

Hospitality professional with focus on delivering exceptional customer service and operational efficiency. Proven track record in managing food and beverage services, optimizing workflows, and enhancing guest experiences. Known for fostering teamwork and achieving consistent results through effective communication and flexibility. Professional with solid experience in food and beverage service, ready to excel in leadership role. Strong focus on team collaboration and achieving results, adapting to changing needs effortlessly. Skilled in customer service, inventory management, and staff training. Reliable, approachable, and efficient, consistently driving high standards and operational success. Knowledgeable Food and beverage Executive with background in overseeing food and beverage operations. Developed and implemented efficient service strategies, contributing to smooth daily operations and customer satisfaction. Demonstrated leadership and communication skills while ensuring team collaboration and adaptability to changing demands. Experienced with managing food and beverage operations to enhance service quality and guest satisfaction. Utilizes leadership and communication skills to ensure team cohesion and operational efficiency. Track record of implementing service improvements and maintaining high standards in dynamic environments. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 5 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

10
10
years of professional experience

Work History

Junior Food and Beverage Captain

Hilton
07.2024 - Current
  • Increased repeat business with exceptional attention to detail in fulfilling customer preferences and dietary needs.
  • Ensured compliance with health and safety standards, maintaining a safe workplace for both staff and guests alike.
  • Improved team morale through consistent communication and collaboration with fellow staff members.
  • Established rapport with regular customers by remembering preferences, fostering lasting relationships through personalized interactions.
  • Collaborated with kitchen staff to ensure timely delivery of meals during peak hours, optimizing guest experience.

Food and Beverage Supervisor

Hilton
07.2024 - Current
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.

SALES PERSONNAL

KIAN GUAN SDN BHD
01.2022 - 02.2023
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new product
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Identified and maximized sales opportunity, and increased customer retention rates

Banquet Attendant

MARINA BAY SANDS
01.2018 - 01.2020
  • Effectively coordinated daily dinning banquet operations
  • Handled all food and products in compliance with company safety and sanitary protocols
  • Worked as committed team member to achieve the highest level of customer service
  • Utilized excellent multitasking skills
  • Brought forth a welcoming and energetic spirit

Cashier

RESORT WORLD GENTING
01.2016 - 01.2017
  • Maintained up to date knowledge of retail promotion
  • Settled any customer disputes in a professional and pleasant manner
  • Carefully and accurately monitored and recorded all refrigerated items ready for stocking

EVENT OPERATOR

GORIRA CREATIVE SDN BHD
01.2015 - 03.2016
  • Ensure the operation
  • Performed minor equipment maintenance when necessary
  • Attempting to acquire goods or services to accomplish its goals
  • Serve the customer with good attitude
  • Creating training manuals

Education

WORKPLACE CONVERSATIONAL ENGLISH -

KAPLAN SINGAPORE
09.2019

PRM -

SMK KETARI
01.2015

UPSR -

SJK(C) KETARI
01.2012

Skills

  • Customer Service
  • Effective Communication Skills
  • Time Management
  • Problem Solving
  • Interpersonal Skills
  • Computer Skills
  • Team motivation
  • Food preparation
  • Health and safety regulations
  • Food presentation
  • Guest relations
  • Complaint handling
  • Task delegation
  • Staff scheduling
  • Banquet operations
  • Menu development
  • Supply ordering
  • Bar management
  • Allergy awareness

Personal Information

  • Age: 27
  • Date of Birth: 05/11/99
  • Nationality: Malaysian

Timeline

Junior Food and Beverage Captain

Hilton
07.2024 - Current

Food and Beverage Supervisor

Hilton
07.2024 - Current

SALES PERSONNAL

KIAN GUAN SDN BHD
01.2022 - 02.2023

Banquet Attendant

MARINA BAY SANDS
01.2018 - 01.2020

Cashier

RESORT WORLD GENTING
01.2016 - 01.2017

EVENT OPERATOR

GORIRA CREATIVE SDN BHD
01.2015 - 03.2016

WORKPLACE CONVERSATIONAL ENGLISH -

KAPLAN SINGAPORE

PRM -

SMK KETARI

UPSR -

SJK(C) KETARI
KENNY CHEN CHEW AN