Summary

Overview

Work History

Education

Skills

Software

Timeline

Kenneth EE Jun Seng

Customer Service

Johor Bahru, Johor

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented Technical Support Assistant with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 support knowledge.

Overview

1

1

year of professional experience

Work History

Technical Support Assistant

Mr. Jeremy

04.2023 - 04.2024

Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
Enhanced team productivity by training new technical support assistants on company policies and procedures.
Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
Coordinated with sales representatives regarding potential upgrades or replacements for dissatisfied customers when necessary.
Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
Supported software installations and updates, ensuring optimal performance for endusers.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Monitored systems in operation and quickly troubleshot errors.

Education

Art

SMK Seri Perling 1

Jalan Undan 8, Taman Perling, 81200 Johor Bahru, J

01.2017

Skills

Remote Support

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Software

Autocount

Timeline

Technical Support Assistant

Mr. Jeremy

04.2023 - 04.2024

Art

SMK Seri Perling 1