Kenneth Yow Mun Keat
Kajang,Malaysia
Summary
Specialist in motor and non-motor claims management with expertise in fraud detection and investigation. Knowledgeable in risk management and loss survey reporting, ensuring compliance throughout the claims process. Proficient in utilising technology to enhance operational efficiency and improve workload management.
Overview
14
14
years of professional experience
Work history
Senior In-House Assessor (Motor Claims)
Chubb Insurance Malaysia Berhad
Kuala Lumpur
08.2015 - Current
- Conducted comprehensive assessments of motor vehicle damage, ensuring accurate estimates for effective claims management.
- Investigated discrepancies in claims through detailed analysis of technical data, safeguarding the company against fraudulent activities.
- Serve as a key liaison between workshops, claims handlers, adjusters, and internal stakeholders to facilitate smooth claims processing and timely resolution.
- Ensure consistent quality standards in survey reporting and claim documentation.
- Contribute to operational efficiency by identifying process improvements and maintaining effective turnaround times.
- Support knowledge sharing and best practices within the claims function, fostering a culture of accuracy, accountability, and continuous improvement.
- Analysed motor claim case files for accuracy and completeness, ensuring strict compliance with established company SLAs and regulatory requirements.
Claims Examiner (Non-Motor)
Allianz General Insurance (M) Berhad
Kuala Lumpur
05.2014 - 07.2015
- Assessed and resolved various non-motor insurance claims using analytical skills and knowledge of company protocols and policy terms.
- Conducted detailed reviews of supporting documentation to verify policy coverage and factual accuracy before authorising independent claim settlements.
- Engaged in proactive management of claims backlog alongside the EWP team, utilising effective communication and organisational skills to enhance service delivery.
- Ensured the integrity of claims through investigative interviews and document audits, fostering trust and accountability in processes.
- Implemented an efficient tracking system for pending claims to ensure timely resolution and improve overall service quality.
In-House Loss Surveyor (Motor Claims)
AmGeneral Insurance Berhad (formerly Kurnia Insurance)
Kuala Lumpur
01.2012 - 04.2014
- Conducted detailed on-site motor vehicle loss surveys at workshops, ensuring comprehensive damage assessment data capture.
- Produced detailed, structured survey reports outlining findings, repair cost estimates, and settlement recommendations to support theclaims processing team.
- Conducted detailed reviews of motor claim case files, cross-referencing police reports, workshop invoices, and policy terms to confirm accuracy and ensure claims integrity.
- Develop strong workshop relationships and referral networks across Klang Valley to facilitate improved repair quality oversight and cost control.
Education
Higher National Certificate - Insurance
Malaysian Insurance Institute (MII)
Kuala LumpurHigher Diploma - Automotive Mechatronics
Times Academy Sdn Bhd
Shah AlamSchool Certificate -
Alliance College
IpohSkills
- Motor Claims Assessment
- Non-Motor Claims Management
- Fraud Detection & Investigation
- Risk Management
- Loss Survey & Reporting
- Claims Audit & Compliance
- Automotive Engineering Knowledge
- Time & Workload Management
- Evaluation techniques
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Malay
Fluent
References
References available upon request.
Accomplishments
- Maintained a 10-year track record of zero fraudulent claims passing through personal review at Chubb Malaysia, applying rigorous verification standards.
- Contributed to a measurable reduction in backlog files at Allianz General Insurance by supporting the EWP team with streamlined processing workflows.
- Leveraged automotive engineering background (Higher Diploma, SKM Level 3) to deliver highly accurate technical assessments, reducing disputes and re-inspection rates.
- Consistently delivered high-quality survey reports across three major insurers, establishing a reputation for precision and reliability among adjusters and legal teams.
- Proficient in full claims lifecycle management — from first notice of loss (FNOL) to final settlement authorisation — for both motor and non-motor portfolios.
Timeline
Senior In-House Assessor (Motor Claims)
Chubb Insurance Malaysia Berhad
08.2015 - Current
Claims Examiner (Non-Motor)
Allianz General Insurance (M) Berhad
05.2014 - 07.2015
In-House Loss Surveyor (Motor Claims)
AmGeneral Insurance Berhad (formerly Kurnia Insurance)
01.2012 - 04.2014
Higher Diploma - Automotive Mechatronics
Times Academy Sdn Bhd
Higher National Certificate - Insurance
Malaysian Insurance Institute (MII)
School Certificate -
Alliance College