Kenisha Mary A/P Asudasan
Senior Client Care Manager
Johor Bahru
Summary
Results-driven professional with years of experience in accounting, customer relations, and sales. Skilled in managing financial processes, delivering exceptional client service, and driving revenue growth through strategic sales efforts. Adept at analyzing financial data, resolving client issues, and building long-term relationships to ensure customer satisfaction. Proven track record of exceeding sales targets while maintaining financial accuracy and integrity. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
9
9
years of professional experience
4042
4042
years of post-secondary education
3
3
Languages
Work History
Senior Client Care Manager
VentureHaven
05.2024 - Current
- Ensuring that clients receive exceptional service, driving client retention, and contributing to the overall success of the business.
- Engage clients proactively to understand their needs and ensuring timely delivery of services to maintain high customer satisfaction.
- Oversee the general administrative operations that support client needs in accounting and secretarial areas.
- Provide ongoing training and professional development opportunities for team members to ensure high-quality client care and up-to-date knowledge in accounting or secretarial services.
- Coordinate with other departments (e.g., tax, legal, HR) to ensure that client needs are fully met and services are delivered seamlessly.
- Be the key point of contact on clients’ enquiries and provide the direct product or service recommendations to achieve service excellence and contribute to the business goals.
- Building trust and developing healthy long-term client relationship.
- Generate new sales and identify new sales opportunity through existing or new accounts to maintain healthy sales pipelines.
- Collaborate with cross functional departments to ensure proper client management, maintaining high customer satisfaction rating and create business partnership opportunity.
- Manage or support a team that provides accounting or secretarial services to clients. Ensure team members are aligned with client needs.
- Develop strategies to retain clients, increase their engagement with services, and ensure they see value in the business relationship.
Team Manager
Connect Centre
05.2019 - 04.2024
- Rapidly ascended from Telesales Representative to Team Manager at Connect Centre, specializing in Telemarketing for Singtel and Customer Service for Geneco
- Instrumental in supporting the CEO and General Manager with agent management and call centre operations
- Consistently achieved revenue targets through diligent forecasting and performance monitoring
- Forged strategic partnerships with executive leadership to establish sales quotas and implement effective strategies
- Collaborated with the IT department to address technical needs and resolve IT-related issues promptly
- Vigilantly monitored team performance, ensuring adherence to quality standards and target attainment
- Proactively managed and resolved team escalations, facilitating timely communication with clients
- Spearheaded recruitment, training, and professional development initiatives for agents
- Contributed to decision-making processes by analyzing and presenting daily and monthly performance reports
- Fostered a motivational work environment, inspiring team loyalty and driving commitment to brand objectives
- Delivered continuous coaching to enhance team capabilities and ensure the consistent achievement of quality benchmarks
Volunteer Work
Calvary Community Church
10.2018 - 12.2018
- Empowered 15 underprivileged teens with educational and personal development mentorship, fostering enhanced individuality, through Calvary City Church's Mission Department outreach initiative
Production Operator
Scroll Media Pte Ltd
01.2018 - 09.2018
- Company Overview: a leading provider of preschool materials in Toa Payoh, Singapore
- Operated and maintained production equipment at Scroll Media, a leading provider of preschool materials in Toa Payoh, Singapore
- Streamlined production processes, ensuring optimal machine functionality and efficiency
- Conducted regular maintenance and troubleshooting to minimize downtime
- Managed material supply to guarantee uninterrupted machine operation
- Oversaw the packaging and quality assurance of final products
- Developed extensive expertise in the operation of diverse company machinery
- A leading provider of preschool materials in Toa Payoh, Singapore
Tutor
05.2016 - 12.2017
- Tutored primary & secondary students
- Cultivated a nurturing learning environment, fostering intellectual curiosity and resilience through patient, tailored instruction
- Maintained an upbeat, motivational approach, adept at reenergizing students facing academic obstacles
- Skillfully prepared and delivered personalized lesson plans, breaking down intricate topics into accessible, digestible content
- Provided comprehensive support, from reinforcing subject matter to demystifying complex problem-solving techniques and validating student work
Education
STPM - Accounts and Mathematics
Johor Bahru
SPM - Science stream with an additional focus on Accounting
SMK (P) SULTAN IBRAHIM
Bachelor in Accountancy (Hons) -
MANAGEMENT & SCIENCE UNIVERSITY
Malaysia07-2024
Skills
- MICROSOFT EXCEL
- MICROSOFT WORD
- SALES
- LEADERSHIP
- TELEMARKETING
- ACCOUNTING & FINANCE REPORTING
- CUSTOMER RELATIONS
Personal Information
- Date of Birth: 07/13/98
- Nationality: Malaysian
- Marital Status: Single
Timeline
Senior Client Care Manager
VentureHaven
05.2024 - Current
Team Manager
Connect Centre
05.2019 - 04.2024
Volunteer Work
Calvary Community Church
10.2018 - 12.2018
Production Operator
Scroll Media Pte Ltd
01.2018 - 09.2018
Tutor
05.2016 - 12.2017
SPM - Science stream with an additional focus on Accounting
SMK (P) SULTAN IBRAHIM
STPM - Accounts and Mathematics
Johor Bahru
Bachelor in Accountancy (Hons) -
MANAGEMENT & SCIENCE UNIVERSITY
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