Ken Chin
London,United Kingdom
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work history
General manager
Neverland
London, United Kingdom
05.2022 - 10.2024
- Increased overall operational efficiency by implementing new management strategies.
- Streamlined communication processes for improved team collaboration.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Led company-wide restructuring to streamline operations.
- Fostered a high-performance culture, resulting in increased productivity.
- Built high-performing teams to achieve organisational objectives.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Implemented rigorous financial controls, improving overall profitability.
- Successfully negotiated contracts with suppliers to reduce costs.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Established successful partnerships with other companies for mutual growth.
- Directed day-to-day work of 40 - 50 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Created and led successful business culture focused on performance.
- Worked with board of directors to establish objectives and decisively lead operations.
- Put in place clear controls for financial administration and business management.
- Led teams to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
- Optimised workflow procedures with strategic planning and team coordination.
- Liaised with stakeholders for transparent communication and better decision making.
- Applied lean principles to operations management, reduced waste significantly.
- Directed safety protocols implementation, created safer workplace conditions.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Hospitality Consultant and Operations/ Event Management
Ritual London
London, United Kingdom
09.2020 - 10.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
General Manager
Pong London
London, United Kingdom
08.2019 - 09.2020
- Led company-wide restructuring to streamline operations.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Fostered a high-performance culture, resulting in increased productivity.
- Managed key stakeholder relationships for smoother project completion.
- Built high-performing teams to achieve organisational objectives.
- Defined company direction through careful strategic planning.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
General Manager
Republic Beach Club
Laganas, Greece
04.2019 - 08.2019
- A summer full management of 2000 capacity venue
- Providing day-to-day support to the owners
- Profit & loss accountability
- Events co-ordination, running & logistics
- Analysing data and drawing conclusions for the business
- Internal and external promotional & marketing activities
- Daily and weekly reconciliation of sales, end of week and payroll
- Holding exclusive high profile events with worldwide press attention.
General Manager/ Co- Founder
L8 Soho
London, United Kingdom
08.2015 - 03.2019
- Planned revenue generation strategies designed for growth.
- Designed and implemented training to further develop staff based on business goals.
- Developed organisational policies for administrative oversight and internal controls.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Directed safety protocols implementation, created safer workplace conditions.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Reduced overhead costs through efficient resource allocation and budget management.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
General Manager
British Luxury Club (BLC)
London, United Kingdom
08.2011 - 05.2015
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Implemented quality control measures, enhanced product standards.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Assistant General Manager
Vendome Mayfair
London, United Kingdom
12.2008 - 03.2011
- Improved team productivity by implementing new management strategies.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Achieved smooth workflow with diligent project oversight.
- Conducted regular employee training to enhance skillsets.
- Managed inventory, ensured consistent supply of resources.
- Prioritised staff welfare for improved morale and commitment.
- Established effective communication channels with customers for superior service delivery.
- Coordinated marketing campaigns to boost brand visibility.
- Developed partnerships within the industry for beneficial collaborations.
- Managed recruitment process, brought talented professionals on board.
- Supervised daily operations for seamless business activities.
- Monitored health and safety measures for guaranteed compliance.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Group Bar Manager
Jewel – Cocktail Lounge, Club & Restaurant
London, United Kingdom
03.2003 - 11.2008
- Streamlined bar operations by implementing efficient inventory management strategies.
- Negotiated supplier contracts for better pricing and improved product quality.
- Trained new staff on customer service protocols to enhance guest experience.
- Developed cocktail menus, resulting in increased beverage sales.
Skills
- High level Operations Management
- Financial budgeting
- Revenue generation
- Business development
- Stakeholder engagement
- Customer relationship management
- Brand building
- Result-Driven approach
- Revenue growth
- Staff recruitment & Development
- Structured training
- Pre/ New Opening team, set-up & delivery
- Implementation of systems & procedures
- Managing takings, money & cash up
- Ensuring that the operation meets legislative regulations
- Internal & external promotional activities
- Sponsorship, affiliation & contract negotiations
- Product placement & menu development
- Performance reviews of staff
- Strong international relations, networking & contacts
- Financial management
- Investment strategy
- Maintaining high standards throughout
- Constantly strive to improve the standards of hygiene & service throughout the operations
- Brand concept creation & development
- Security management & logistics
- Negotiations & Business strategy
Personal Information
- Date of birth: 21/10/1980
Certification
- Personal License - 07/09199/LIPERS
- Food Safety - Level 2
- First Aider
- Ask for Angela and WAVE Training
Timeline
General manager
Neverland
05.2022 - 10.2024
Hospitality Consultant and Operations/ Event Management
Ritual London
09.2020 - 10.2022
General Manager
Pong London
08.2019 - 09.2020
General Manager
Republic Beach Club
04.2019 - 08.2019
General Manager/ Co- Founder
L8 Soho
08.2015 - 03.2019
General Manager
British Luxury Club (BLC)
08.2011 - 05.2015
Assistant General Manager
Vendome Mayfair
12.2008 - 03.2011
Group Bar Manager
Jewel – Cocktail Lounge, Club & Restaurant
03.2003 - 11.2008
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