KelvinPrakash Pakinazan
KUALA LUMPUR
Summary
With over 12 years of experience in the IT industry I have developed a strong passion for technology and its ability to drive businesses forward. As an IT professional I have honed my skills in troubleshooting and maintaining complex systems to ensure seamless operations. I have been continuously learning and adapting to the ever-changing landscape of technology. I have worked with various organizations from Construction to Semiconductors which has given me a well-rounded understanding of the industry. My technical expertise includes end-user support network administration hardware & software troubleshooting and project management. I have a keen eye for detail and a problem-solving mindset which allows me to identify and resolve issues efficiently. I am also well-versed in various operating systems and software applications enabling me to provide comprehensive support to users. In addition to my technical skills I am a natural team player with excellent communication skills. I believe in building strong relationships with my colleagues and clients which has helped me to collaborate on projects and deliver exceptional results successfully. I am constantly seeking new challenges and opportunities to expand my knowledge and expertise.
Overview
14
14
years of professional experience
Work History
Information Technology System Administrator
LatticeSemiconductor
08.2023 - Current
- Configure, monitor and maintain email applications or virus protection software.
- Troubleshoot network or connectivity problems for users or user groups.
- Monitor current reports of computer viruses to determine when to update virus protection systems.
- Train users and promote security awareness to ensure system security and improve server and network efficiency.
- Responsible for assisting on Day to Day IT Site & Project support and Data Center for Lattice Malaysia.
- Provide on-site assistance in performing systems administration tasks such as providing technical support installation configuration and upgrades with IT Global team.
- Knowledgeable in troubleshooting and fixing IT equipment’s such as Printer, Phone, VC Ploy system equipment, Laptop, Desktop etc.
- Knowledge on networking and troubleshooting on connection issue.
- Proxy, networking concepts such as IP, DHCP, DNS, VPN, VLAN, Proxy, Proxy network setup and NAC network.
- Handling basic IT security issues such as viruses from end users’ machines, identifying suspicious files and emails etc.
- Good communicating skills with end users.
- Perform the tasks assigned in an orderly and timely manner.
- Handling employee onboarding and offboarding processes.
- Responsible for Configuring and deployment of Laptop, Desktop and workstation to end users.
- Responsible for Warranty Claims and vendor escalation.
- Responsible for set up of M365 admin application and account.
- Handling tickets (ServiceNow), Active Directory, FortiClient Endpoint Management Server (EMS), Falcon Crowdstrike Anti virus protection.
- Identify, review, or select vendors or consultants to meet project needs.
- Train users in procedures related to network applications software or related systems.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future with Global network team.
- Maintain and monitor logs of network activity.
- Install and perform minor repairs to hardware, software, or peripherals equipment, following design or installation specifications.
- Manage and maintain user accounts and access rights in Active Directory and Microsoft 365, including license assignment and password resets.
- Manage cloud services, , Entra ID (AzureAD), Ms., Intune, Conditional Access, and role-based permissions.
- M365 Administration: Oversee Exchange Online, SharePoint, Teams, OneDrive, licensing, compliance (DLP, retention).
- Handling Linux Workstation including Linux OS (Ubuntu, , RedHat Enterprise) installation/ configuration and support for Engineering R&D/Environments.s.
- Automation: Develop Basic Windows and PowerShell scripts, automate workflows with produce reports.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Communicate with other departments to resolve all IT issues promptly.
- Analyze any IT issues and implement improvements.
- To provide guidance conduct user training and prepare relevant documentation such as user manuals and training materials.
- To source recommend and coordinate with vendors for IT procurements (PR/PO).
- To undertake ad-hoc tasks as required by the IT Manager and the Management.
- Provide internal training to users to improve their IT skills and knowledge.
Information Technology Specialist
Exyte
10.2021 - 08.2023
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- To troubleshoot and rectify any computer printer server network router or IT hardware issues reported
- To troubleshoot and fix all office or customized software application issues
- To install configure and update all IT hardware and software applications
- To troubleshoot and rectify all computer viruses or email issues reported
- To ensure all software licenses comply with legislative requirements
- Communicate with other departments to resolve all IT issues promptly
- Analyze any IT issues and implement improvements
- To provide guidance conduct user training and prepare relevant documentation such as user manuals and training materials.
- To source recommend and coordinate with vendors for IT procurements.
- To undertake ad-hoc tasks as required by the superior and/or the Management.
- Provide internal training to users to improve their IT skills and knowledge
- Provide technical support during software installation or configuration.
- Citrix Workplace application Support Matrix
- 42 & Global support
- SD-WAN VPN CATO user support
- Microsoft Office 365 supports
- Mobile device management (MDM) and MAM (MICROSOFT INTUNE)
- Identify need for initial or supplemental project resources.
- Monitor or track project milestones and deliverables.
- Oversee the daily performance of computer systems.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Schedule and facilitate meetings related to information technology projects.
- Oversee the daily performance of computer systems.
Information Technology Executive
MRCB (Penang Sentral)
01.2019 - 10.2021
- Responsible for all Level monitoring
- Administering & maintaining of Transportation building at Penang Sentral
- ICT & INERA Support for Penang Sentral transportation Hub Operations 24/7
- LAN
- WAN
- VLAN DHCP / TCP/IP
- Arcserve backup software
- PRTG network monitor tools
- Entry Pass System
- Door & Access system Attendance system
- Surveillance Hikvision CCTV
- Maintain and monitor systems(Routine checking for all the CCTVs on Penang Sentral building up and running 24/7)
- Support RFID Devices & Bus Sensors (PCS system) & Raspberry Pi (GDU)
- Support and monitor Bus platform TV
- Create Access Card for new joiners (Access Card systems)
- Support
- Monitor and Maintaining for Servers 2012 & Virtual Servers(VMWARE vSphere)
- Dell EMC Servers support PowerEdge R730 & backup server PowerEdge R430
- Support and Monitor Server Storage Synology NAS & SAN(Backup/ Recovery) Power Vault MD3820I & Tape drive Power Vault LT06
- Monitor and maintain Network Equipment (Core Switch - Power Connect N3024 and Access switch Power Connect N1524)
- Monitor and maintain traffic on Endpoint Security Sophos XG Review and enhance of security policies
- Standards
- Procedures and guidelines
- And review of server hardening and security requirements checklist.
- Ad-Hoc support Hardware Software and Network Support Cash Less Machine KIOSK (Industrial Computer)
- UPS support & monitoring Right Power – NE302 20K5 and P1250T
- Support for Exchange
- Outlook emails
- Office 365 suit and Active Directory (AD)
- Provide support for IP Phone (VOIP) PBAX
- Support troubleshooting on printer’s Fuji Xerox.
- Computer hardware troubleshooting Laptop and Desktop
- Software Support
- Win 10
- Win 7& Office365 suit
- Vendor Management.
IT EXECUTIVE
MRCB George Kent Sdn Bhd (MRCBGK)
03.2017 - 03.2019
- Responsible for all Level monitoring
- Administering & maintaining LAN & WAN
- End User Support troubleshooting
- Operating system(s) patches provider updates and application(s).
- Escalate to 3rd Level (Manager/Supervisor) for unresolved major incident.
- Reporting hardware incidents to vendor follow through on all related matters.
- Assist in testing all new products prior to deployment and implementation.
- Deployment of MRCBGK computers
- Standard software to new users.
- To source and purchase new computer hardware & software follow through to delivery installation & rollout stage.
- Perform weekly and daily backup for servers and also Critical System Check.
- Assist in managing security
- Data backup
- Disaster recovery
- Housekeeping relating to server and workstation.
- Ability to diagnose problems in several areas including desktop / server hardware
- Operating systems
- Network connectivity
- Databases and security.
- Coordinate and support on-going system enhancement and upgrade.
- Ensure support level meet with customer SLA.
- Manage IT outsource support (if required).
- Prioritizing and managing many open cases at one time.
IT Support Engineer
Balfour Beatty Ansaldo Systems
05.2013 - 02.2017
- Responsible for 1st & 2nd Level monitoring
- Administering & maintaining LAN & WAN
- End User Support
- Troubleshooting
- Operating system(s) patches provider updates and application(s).
- Escalate to 3rd Level (Manager/Supervisor) for unresolved major incident.
- Reporting hardware incidents to vendor follow through on all related matters.
- Assist in testing all new products prior to deployment and implementation.
- Deployment of BBASV computers
- Standard software to new users.
- To source and purchase new computer hardware & software
- Follow through to delivery
- Installation & rollout stage.
- Assist in maintaining IT asset management database.
- Perform daily backup for servers and also Critical System Check.
- Assist in managing security
- Data backup
- Disaster recovery
- Housekeeping relating to server and workstation.
- Ability to diagnose problems in several areas including desktop / server hardware
- Operating systems
- Network connectivity
- Databases and security.
- Coordinate and support on-going system enhancement and upgrade.
- Perform problem management identifying and documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause.
- Ensure support level meet with customer SLA.
- Manage IT outsource support (if required).
- Prioritizing and managing many open cases at one time.
- Train users to use new or modified equipment.
- Maintain parts inventories and order any additional parts needed for repairs.
- Direct technicians, engineering designers or other technical support personnel as needed.
- Monitor or track project milestones and deliverables.
IT Assistance
PricewaterhouseCoopers
01.2012 - 04.2013
- Able to troubleshooting lotus notes 8.5(2) troubleshooting laptop hardware & Software
- 3) troubleshoot desktop hardware & Software 4) Normal troubleshoot Printer
- 5) Network TCP/IP troubleshooting
- 6) troubleshoot and able to use windows OS Xp and win 7
- 7) troubleshooting using remote systems8) answering call and solve the problem (help desk) 9)1st level support (helpdesk)
- 10)Reset AD password / Unlock User password
- 11) Assist vendor.
Education
Bachelor's degree - Information Technology Hons Network
Wawasan Open University
01.2024
Diploma - Software Engineering
Infrastructure University Kuala Lumpur
01.2011
System Computer - undefined
Kolej Kominiti IPTA
12.2008
Skills
- WAN,LAN ,VLAN,DHCP,TCP/IP,NAC
- Server 2012,2016,2019
- VMware vSphere
- M365 admin Exchange
- Office 365 software package
- Cloud Azure ,intune ,EntraID,SharePoint, Teams, OneDrive
- Active Directory
- Smartphone Support (MDM)
- VOIP
- Access Card Systems (EntryPass sytem)
- CCTV Systems
- Vendor Management
- Windows 7 ,10 & 11
- Fortinet EMS Management
- Manage Engines Agents
- Linux (Ubuntu ,Redahat)
- Firewall Fortigate
- CATO SDWAN
Timeline
Information Technology System Administrator
LatticeSemiconductor
08.2023 - Current
Information Technology Specialist
Exyte
10.2021 - 08.2023
Information Technology Executive
MRCB (Penang Sentral)
01.2019 - 10.2021
IT EXECUTIVE
MRCB George Kent Sdn Bhd (MRCBGK)
03.2017 - 03.2019
IT Support Engineer
Balfour Beatty Ansaldo Systems
05.2013 - 02.2017
IT Assistance
PricewaterhouseCoopers
01.2012 - 04.2013
Diploma - Software Engineering
Infrastructure University Kuala Lumpur
System Computer - undefined
Kolej Kominiti IPTA
Bachelor's degree - Information Technology Hons Network
Wawasan Open University