Summary
Overview
Work History
Education
Skills
Timeline
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KelvinPrakash Pakinazan

KelvinPrakash Pakinazan

KUALA LUMPUR

Summary

With over 12 years of experience in the IT industry I have developed a strong passion for technology and its ability to drive businesses forward. As an IT professional I have honed my skills in troubleshooting and maintaining complex systems to ensure seamless operations. I have been continuously learning and adapting to the ever-changing landscape of technology. I have worked with various organizations from Construction to Semiconductors which has given me a well-rounded understanding of the industry. My technical expertise includes end-user support network administration hardware & software troubleshooting and project management. I have a keen eye for detail and a problem-solving mindset which allows me to identify and resolve issues efficiently. I am also well-versed in various operating systems and software applications enabling me to provide comprehensive support to users. In addition to my technical skills I am a natural team player with excellent communication skills. I believe in building strong relationships with my colleagues and clients which has helped me to collaborate on projects and deliver exceptional results successfully. I am constantly seeking new challenges and opportunities to expand my knowledge and expertise.

Overview

14
14
years of professional experience

Work History

Information Technology System Administrator

LatticeSemiconductor
08.2023 - Current
  • Configure, monitor and maintain email applications or virus protection software.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Train users and promote security awareness to ensure system security and improve server and network efficiency.
  • Responsible for assisting on Day to Day IT Site & Project support and Data Center for Lattice Malaysia.
  • Provide on-site assistance in performing systems administration tasks such as providing technical support installation configuration and upgrades with IT Global team.
  • Knowledgeable in troubleshooting and fixing IT equipment’s such as Printer, Phone, VC Ploy system equipment, Laptop, Desktop etc.
  • Knowledge on networking and troubleshooting on connection issue.
  • Proxy, networking concepts such as IP, DHCP, DNS, VPN, VLAN, Proxy, Proxy network setup and NAC network.
  • Handling basic IT security issues such as viruses from end users’ machines, identifying suspicious files and emails etc.
  • Good communicating skills with end users.
  • Perform the tasks assigned in an orderly and timely manner.
  • Handling employee onboarding and offboarding processes.
  • Responsible for Configuring and deployment of Laptop, Desktop and workstation to end users.
  • Responsible for Warranty Claims and vendor escalation.
  • Responsible for set up of M365 admin application and account.
  • Handling tickets (ServiceNow), Active Directory, FortiClient Endpoint Management Server (EMS), Falcon Crowdstrike Anti virus protection.
  • Identify, review, or select vendors or consultants to meet project needs.
  • Train users in procedures related to network applications software or related systems.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future with Global network team.
  • Maintain and monitor logs of network activity.
  • Install and perform minor repairs to hardware, software, or peripherals equipment, following design or installation specifications.
  • Manage and maintain user accounts and access rights in Active Directory and Microsoft 365, including license assignment and password resets.
  • Manage cloud services, , Entra ID (AzureAD), Ms., Intune, Conditional Access, and role-based permissions.
  • M365 Administration: Oversee Exchange Online, SharePoint, Teams, OneDrive, licensing, compliance (DLP, retention).
  • Handling Linux Workstation including Linux OS (Ubuntu, , RedHat Enterprise) installation/ configuration and support for Engineering R&D/Environments.s.
  • Automation: Develop Basic Windows and PowerShell scripts, automate workflows with produce reports.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Communicate with other departments to resolve all IT issues promptly.
  • Analyze any IT issues and implement improvements.
  • To provide guidance conduct user training and prepare relevant documentation such as user manuals and training materials.
  • To source recommend and coordinate with vendors for IT procurements (PR/PO).
  • To undertake ad-hoc tasks as required by the IT Manager and the Management.
  • Provide internal training to users to improve their IT skills and knowledge.

Information Technology Specialist

Exyte
10.2021 - 08.2023
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • To troubleshoot and rectify any computer printer server network router or IT hardware issues reported
  • To troubleshoot and fix all office or customized software application issues
  • To install configure and update all IT hardware and software applications
  • To troubleshoot and rectify all computer viruses or email issues reported
  • To ensure all software licenses comply with legislative requirements
  • Communicate with other departments to resolve all IT issues promptly
  • Analyze any IT issues and implement improvements
  • To provide guidance conduct user training and prepare relevant documentation such as user manuals and training materials.
  • To source recommend and coordinate with vendors for IT procurements.
  • To undertake ad-hoc tasks as required by the superior and/or the Management.
  • Provide internal training to users to improve their IT skills and knowledge
  • Provide technical support during software installation or configuration.
  • Citrix Workplace application Support Matrix
  • 42 & Global support
  • SD-WAN VPN CATO user support
  • Microsoft Office 365 supports
  • Mobile device management (MDM) and MAM (MICROSOFT INTUNE)
  • Identify need for initial or supplemental project resources.
  • Monitor or track project milestones and deliverables.
  • Oversee the daily performance of computer systems.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Schedule and facilitate meetings related to information technology projects.
  • Oversee the daily performance of computer systems.

Information Technology Executive

MRCB (Penang Sentral)
01.2019 - 10.2021
  • Responsible for all Level monitoring
  • Administering & maintaining of Transportation building at Penang Sentral
  • ICT & INERA Support for Penang Sentral transportation Hub Operations 24/7
  • LAN
  • WAN
  • VLAN DHCP / TCP/IP
  • Arcserve backup software
  • PRTG network monitor tools
  • Entry Pass System
  • Door & Access system Attendance system
  • Surveillance Hikvision CCTV
  • Maintain and monitor systems(Routine checking for all the CCTVs on Penang Sentral building up and running 24/7)
  • Support RFID Devices & Bus Sensors (PCS system) & Raspberry Pi (GDU)
  • Support and monitor Bus platform TV
  • Create Access Card for new joiners (Access Card systems)
  • Support
  • Monitor and Maintaining for Servers 2012 & Virtual Servers(VMWARE vSphere)
  • Dell EMC Servers support PowerEdge R730 & backup server PowerEdge R430
  • Support and Monitor Server Storage Synology NAS & SAN(Backup/ Recovery) Power Vault MD3820I & Tape drive Power Vault LT06
  • Monitor and maintain Network Equipment (Core Switch - Power Connect N3024 and Access switch Power Connect N1524)
  • Monitor and maintain traffic on Endpoint Security Sophos XG Review and enhance of security policies
  • Standards
  • Procedures and guidelines
  • And review of server hardening and security requirements checklist.
  • Ad-Hoc support Hardware Software and Network Support Cash Less Machine KIOSK (Industrial Computer)
  • UPS support & monitoring Right Power – NE302 20K5 and P1250T
  • Support for Exchange
  • Outlook emails
  • Office 365 suit and Active Directory (AD)
  • Provide support for IP Phone (VOIP) PBAX
  • Support troubleshooting on printer’s Fuji Xerox.
  • Computer hardware troubleshooting Laptop and Desktop
  • Software Support
  • Win 10
  • Win 7& Office365 suit
  • Vendor Management.

IT EXECUTIVE

MRCB George Kent Sdn Bhd (MRCBGK)
03.2017 - 03.2019
  • Responsible for all Level monitoring
  • Administering & maintaining LAN & WAN
  • End User Support troubleshooting
  • Operating system(s) patches provider updates and application(s).
  • Escalate to 3rd Level (Manager/Supervisor) for unresolved major incident.
  • Reporting hardware incidents to vendor follow through on all related matters.
  • Assist in testing all new products prior to deployment and implementation.
  • Deployment of MRCBGK computers
  • Standard software to new users.
  • To source and purchase new computer hardware & software follow through to delivery installation & rollout stage.
  • Perform weekly and daily backup for servers and also Critical System Check.
  • Assist in managing security
  • Data backup
  • Disaster recovery
  • Housekeeping relating to server and workstation.
  • Ability to diagnose problems in several areas including desktop / server hardware
  • Operating systems
  • Network connectivity
  • Databases and security.
  • Coordinate and support on-going system enhancement and upgrade.
  • Ensure support level meet with customer SLA.
  • Manage IT outsource support (if required).
  • Prioritizing and managing many open cases at one time.

IT Support Engineer

Balfour Beatty Ansaldo Systems
05.2013 - 02.2017
  • Responsible for 1st & 2nd Level monitoring
  • Administering & maintaining LAN & WAN
  • End User Support
  • Troubleshooting
  • Operating system(s) patches provider updates and application(s).
  • Escalate to 3rd Level (Manager/Supervisor) for unresolved major incident.
  • Reporting hardware incidents to vendor follow through on all related matters.
  • Assist in testing all new products prior to deployment and implementation.
  • Deployment of BBASV computers
  • Standard software to new users.
  • To source and purchase new computer hardware & software
  • Follow through to delivery
  • Installation & rollout stage.
  • Assist in maintaining IT asset management database.
  • Perform daily backup for servers and also Critical System Check.
  • Assist in managing security
  • Data backup
  • Disaster recovery
  • Housekeeping relating to server and workstation.
  • Ability to diagnose problems in several areas including desktop / server hardware
  • Operating systems
  • Network connectivity
  • Databases and security.
  • Coordinate and support on-going system enhancement and upgrade.
  • Perform problem management identifying and documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause.
  • Ensure support level meet with customer SLA.
  • Manage IT outsource support (if required).
  • Prioritizing and managing many open cases at one time.
  • Train users to use new or modified equipment.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Direct technicians, engineering designers or other technical support personnel as needed.
  • Monitor or track project milestones and deliverables.

IT Assistance

PricewaterhouseCoopers
01.2012 - 04.2013
  • Able to troubleshooting lotus notes 8.5(2) troubleshooting laptop hardware & Software
  • 3) troubleshoot desktop hardware & Software 4) Normal troubleshoot Printer
  • 5) Network TCP/IP troubleshooting
  • 6) troubleshoot and able to use windows OS Xp and win 7
  • 7) troubleshooting using remote systems8) answering call and solve the problem (help desk) 9)1st level support (helpdesk)
  • 10)Reset AD password / Unlock User password
  • 11) Assist vendor.

Education

Bachelor's degree - Information Technology Hons Network

Wawasan Open University
01.2024

Diploma - Software Engineering

Infrastructure University Kuala Lumpur
01.2011

System Computer - undefined

Kolej Kominiti IPTA
12.2008

Skills

  • WAN,LAN ,VLAN,DHCP,TCP/IP,NAC

  • Server 2012,2016,2019

  • VMware vSphere

  • M365 admin Exchange

  • Office 365 software package

  • Cloud Azure ,intune ,EntraID,SharePoint, Teams, OneDrive

  • Active Directory

  • Smartphone Support (MDM)

  • VOIP

  • Access Card Systems (EntryPass sytem)

  • CCTV Systems

  • Vendor Management

  • Windows 7 ,10 & 11

  • Fortinet EMS Management

  • Manage Engines Agents

  • Linux (Ubuntu ,Redahat)

  • Firewall Fortigate

  • CATO SDWAN

Timeline

Information Technology System Administrator

LatticeSemiconductor
08.2023 - Current

Information Technology Specialist

Exyte
10.2021 - 08.2023

Information Technology Executive

MRCB (Penang Sentral)
01.2019 - 10.2021

IT EXECUTIVE

MRCB George Kent Sdn Bhd (MRCBGK)
03.2017 - 03.2019

IT Support Engineer

Balfour Beatty Ansaldo Systems
05.2013 - 02.2017

IT Assistance

PricewaterhouseCoopers
01.2012 - 04.2013

Diploma - Software Engineering

Infrastructure University Kuala Lumpur

System Computer - undefined

Kolej Kominiti IPTA

Bachelor's degree - Information Technology Hons Network

Wawasan Open University

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KelvinPrakash Pakinazan