Words
KELVIN LEE CHIA CHING
UNIT MANAGER
Kuala Lumpur,14
Summary
At AIA Berhad, I spearheaded a team, enhancing operational efficiency and client satisfaction through strategic operations management and effective staff training. My leadership resulted in significant cost reductions and improved customer retention rates. Skilled in negotiations and policy development, I excel in fostering growth and maximizing sales performance.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Unit Manager
AIA Berhad
11.2016 - 05.2024
- Collected data, input records, and protected electronic files.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Developed customized presentations for executive meetings, highlighting key performance indicators and accomplishments.
- Negotiated contracts with underwriters to secure competitive pricing and terms for client policies.
- Managed a diverse portfolio of client accounts, ensuring timely renewals and providing expert advice on coverage options.
- Increased customer retention rates through proactive policy reviews and personalized coverage recommendations.
- Managed a team of insurance agents, providing training and support to maximize sales performance and customer service quality.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional development opportunities.
- Oversaw day-to-day operations of the insurance department, making strategic decisions regarding staffing levels, resource allocation, budgeting, and growth opportunities.
- Maintained strong relationships with key industry partners, leading to valuable networking opportunities and advantageous collaborations.
Education
No Degree - Sijil Pelajaran Malaysia
SMK (L) METHODISH KUALA LUMPUR
Kuala Lumpur, Malaysia 04.2001 -
Skills
Operations management
Supply management
Medication monitoring
Staff scheduling
Sales management
Records maintenance
Documentation review
Policy development
Payroll
Staff training
Software
Power Point
Excel
Badminton, Traveling
During free time like to play Badminton
Timeline
Unit Manager
AIA Berhad
11.2016 - 05.2024
No Degree - Sijil Pelajaran Malaysia
SMK (L) METHODISH KUALA LUMPUR
04.2001 -
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