KHYE BOON OOI

Job Description

• Provided timely and professional customer support for an online investment platform via live chat, email, and phone.
• Assisted clients with account inquiries, deposit/withdrawal processes, and platform navigation.
• Handled sensitive financial transactions and ensured compliance with internal security protocols.
• Resolved client issues efficiently, escalating technical or complex matters when necessary.
• Maintained accurate customer records and contributed to service improvement initiatives.

• Provided customer service to employees regarding payroll inquiries and issues.
• Managed high call volume while maintaining exemplary customer service standards.
• Strengthened client relationships through regular communication and exceptional customer service.
• Increased client retention through exceptional customer service and prompt communication.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Job Description

• Managed front desk operations, including welcoming customers and assigning computer stations.
• Handled cash and electronic payments accurately for services and refreshments.
• Monitored computer usage time and assisted customers with basic troubleshooting.
• Maintained a clean and organized workspace to ensure a pleasant environment.
• Provided friendly and efficient customer service to ensure repeat business.