Summary
Overview
Work History
Education
Skills
References
GOLF
Timeline
Generic
KELVIN CHAI

KELVIN CHAI

ACCOUNTING & FINANCE
F15-05 BSP21 BANDAR SAUJANA PUTRA

Summary

Graduates from Curtin University as Accounting and Finance. Served in medical equipment field supplies for 5 years and 6 months in life insurance. Both these are mainly on branding, sales, and servicing. Have the knowledge and skills to build rapport and grow customer bases rapidly. During the most critical period of Pandemic, run in PPV MIECC as a Head of Volunteers. Mainly on preparing manpower, assigning task, solving critical issues, budgeting and planning. As my last job serve as a Product manager in an IT distributor company mainly in-charge of Audio-Visual Technology Solution. Motivated Product Sales Manager offering several years of comprehensive experience assisting companies in achieving unparalleled sales quotas. Excellent communicator well-versed in orienting and training sales team, establishing sales targets and conducting research on market developments. Dedicated to increasing productivity, enhancing business practices and boosting revenue.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Product Manager

IMS DISTRIBUTION (M) SDN BHD
2022.09 - Current
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Coordinated project planning and execution with team members and team leads.
  • Maintained positive vendor relations to build strong partnerships.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
  • Developed suggestions for technical process improvements to optimize resources.

Product Manager

M-Link (M) System Sdn Bhd
2021.01 - 2022.01
  • As product manager in charge of whole processing from dealing with principal to dealers, SI and etc.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Coordinated project planning and execution with team members and team leads.

Product Specialist

Lifetronic Medical Systems
2019.01 - 2021.01
  • As product Specialist in charge of whole Malaysia.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Assisted with demonstrations for products to showcase functionality.

Insurance Agent

Allianz Malaysia
2018.01 - 2019.12
  • Started this career in August 2018
  • Archived 2 times top rookie agent and some other awards within 4 months period.
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Product Specialist

Infinity Medical
2016.01 - 2018.01
  • Archived top sales within a year and promoted as product specialist
  • Started from clinic door to door sales to hospital corporate sales.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Assisted with demonstrations for [Product or Service] to showcase functionality.

Promoter

Sony Malaysia
1 2013 - 1 2016
  • Started as normal promoter to leader
  • Created top sales record over years during road show
  • Got invited to work for Sony Roadshow around Sarawak.
  • Managed promotional booth setup, creating attractive displays to draw in potential customers.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product

Education

Bachelor of degree in Accounting and Finance - Accounting & Finance

Curtin University
Malaysia
2011.01 - 2015.05

Skills

  • Team leadership
  • Communication

  • Sales & Marketing

  • Campaign Management

  • Social Skills

  • Adopting & Learning Skills

References

  • Chong Yukee - Principal of Aver (Malaysia Regional Manager)
  • Fong - Principal of Aver ( APACS Reginal Sales Manger)
  • Wong Lee Lee - Program Management / Finance control Office Standard Chartered Bank Subsidiary.
  • Mr Alan Tan - Managing Director Econion Marketing Sdn Bhd, Senior consultant - Quest Learning Sdn Bhd
  • Master Prac- NLP, Senior Trainer - Master Trainers C&C Sdn Bhd, PSMB HRDF Certified Trainer, Certified Timeline Therapy Practitioner, Certified Hypnotherapy Practitioner
  • President 2020 - 2022 Lions Club of Kuala Lumpur, North

GOLF

Why choose golf as my hobby. Golf is never only a physical game but mostly on a mind game. This is why it's important for golfer's to develop a strong inner game or mental toughness. There is never a saying that you have master a golf game. Thus, playing golf really teaches me a lot on controlling my mind be passion, be a challenger, be a learner forever.

Timeline

Product Manager

IMS DISTRIBUTION (M) SDN BHD
2022.09 - Current

Product Manager

M-Link (M) System Sdn Bhd
2021.01 - 2022.01

Product Specialist

Lifetronic Medical Systems
2019.01 - 2021.01

Insurance Agent

Allianz Malaysia
2018.01 - 2019.12

Product Specialist

Infinity Medical
2016.01 - 2018.01

Bachelor of degree in Accounting and Finance - Accounting & Finance

Curtin University
2011.01 - 2015.05

Promoter

Sony Malaysia
1 2013 - 1 2016
KELVIN CHAIACCOUNTING & FINANCE