Kelly Loh
Singapore
Summary
Personable and strategic thinker with passion for driving organizational success and fostering collaborative team environments. Possesses deep understanding of leadership principles and financial management, with strong skills in project oversight and strategic planning. Prepared to deliver impactful results through innovative solutions and effective team leadership.
Overview
29
29
years of professional experience
Work History
Director (Execution Hub Trader)
UBS Singapore
06.2024 - 12.2024
- Mentored staff from UBS to ensure successful integration of Credit Suisse flows into UBS systems prior to client migration wave in November 2024.
- Advised UBS team on outstanding deals to ensure smooth handover of tasks post client migration.
- Actively identified potential risks and implemented mitigation strategies to minimize impacts on business.
Vice President (Execution Trading Services)
Credit Suisse AG Singapore
09.2007 - 05.2024
- Cultivated strong relationships with key stakeholders, including vendors, internal and external customers, to promote collaboration and long-term success.
- Led trade automation project for the an internal client to reduce manual handling of orders and at the same time, the trade error rates went down significantly.
- Collaborated with management and IT teams to streamline and automate order taking and allocation process for IPOs and new issues.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Educated internal clients on various trading strategies and supported them to ensure that they get the most optimum outcome for their trades.
- Leveraged advanced trading tools and software, enhancing speed and accuracy of trade executions.
Client Advisor Manager
UBS SIngapore
05.2007 - 09.2007
- Assisted Client advisors with client account related matters such as account opening and trade execution.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of markets and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Client Service Associate
Legg Mason International Singapore Limited
12.2006 - 04.2007
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Maintained accurate client records,allowing for efficient tracking of account activity and personalized service delivery.
- Prepared and presented periodic investment reports to clients.
- Assisted with drafting pitchbooks for marketing team.
Private Banking Executive
Barclays Private Bank
08.2005 - 11.2006
- Built strong relationships with key clients, resulting in increased business retention and referrals.
- Supported the senior managers in handling day to day tasks such as account opening, order placements and trade booking.
Administration Manager
Prospero Associates Pte Ltd
12.2004 - 07.2005
- Supported management in set up of boutique family office.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Negotiated contracts with vendors for better pricing, improving the company''s bottom line.
Account Manager
Clariden Asset Management Singapore
08.2002 - 11.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
Senior Equity Dealer
Ong First Singapore Pte Ltd
06.2000 - 07.2002
- Streamlined order processing by adopting efficient workflows, resulting in faster trade completions.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Improved team productivity by sharing best practices and mentoring junior dealers on advanced techniques.
- Mitigated potential losses by swiftly identifying unfavorable trades and taking corrective action accordingly.
- Attained a high level of product knowledge by staying current on market news and attending relevant training sessions.
- Fostered a collaborative work environment through effective communication with colleagues across departments.
- Worked on behalf of companies to buy and sell financial instruments.
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Enhanced trade execution efficiency with meticulous attention to detail and thorough research.
- Oversaw equity, IPO, commodity, and derivatives trades.
- Contributed positively to the overall success of the company by consistently meeting or exceeding performance targets.
- Leveraged advanced trading tools and software, enhancing speed and accuracy of trade executions.
Assistant Trading Floor Manager
KG Investment Management
08.1997 - 08.1999
- Ensured compliance with company and regulatory policies and procedures through consistent monitoring of trades executed on the HKFE.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Reduced employee turnover rate by creating a positive work environment and offering consistent support to staff members.
Dealer
Ong First Chicago Futures Singapore
09.1995 - 07.1997
- Built strong relationships with clients through transparent communication about trade decisions and outcomes.
- Generated accurate reports detailing trade performance, delivering vital information for internal review and client communication purposes.
- Mentored junior traders in successful trading techniques, fostering a culture of continuous learning and improvement within the firm.
- Continuously updated knowledge of industry regulations and best practices to maintain firm''s competitive edge in options trading.
- Maintained compliance with all regulatory requirements while conducting high-volume trades daily.
- Utilized technical indicators such as moving averages, support/resistance levels, and trend lines to make informed decisions on entry/exit points in positions held within client portfolios.
Education
Master of Science - Applied Finance
06.2008
Bachelor of Arts - Business Administration
06.2001
Associate of Arts - Business Administration
12.1993
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Project coordination
- Issues resolution
- Rules and regulations
- Team collaboration
- Market analysis
- Financial analysis
- Regulatory compliance
Accomplishments
- Achieved trade automation via Bloomberg's rule builder functions for Credit Suisse Asset Management.
- Achieved trade automation via Bloomberg's rule builder functions to enable automation for the trades of an ultra high net worth client.
Languages
English, Chinese (Mandarin)
Native language
Chinese (Cantonese)
Intermediate
B1
Timeline
Director (Execution Hub Trader) - UBS Singapore
06.2024 - 12.2024
Vice President (Execution Trading Services) - Credit Suisse AG Singapore
09.2007 - 05.2024
Client Advisor Manager - UBS SIngapore
05.2007 - 09.2007
Client Service Associate - Legg Mason International Singapore Limited
12.2006 - 04.2007
Private Banking Executive - Barclays Private Bank
08.2005 - 11.2006
Administration Manager - Prospero Associates Pte Ltd
12.2004 - 07.2005
Account Manager - Clariden Asset Management Singapore
08.2002 - 11.2004
Senior Equity Dealer - Ong First Singapore Pte Ltd
06.2000 - 07.2002
Assistant Trading Floor Manager - KG Investment Management
08.1997 - 08.1999
Dealer - Ong First Chicago Futures Singapore
09.1995 - 07.1997
University of Adelaide - Master of Science, Applied Finance
Ottawa University - Bachelor of Arts, Business Administration
Ngee Ann Polytechnic - Associate of Arts, Business Administration
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