Playing Video Games
Keith Loh
Deputy Manager
Petaling Jaya
Summary
Driven by a results-focused approach, I excelled at Honda Malaysia Sdn Bhd, leading Operation Kaizen to enhance dealer efficiency and customer satisfaction. Skilled in Microsoft Office and team management, I significantly improved service processes and trained nationwide staff, demonstrating adaptability and a commitment to excellence.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head of Operation Kaizen, After Sales
Honda Malaysia Sdn Bhd
04.2019 - Current
- Lead and manage the Operation Kaizen section, providing guidance, coaching, support, and mentorship.
- Responsible in establishing operation improvement activities to increase dealer operations efficiency.
- Implement customer oriented activities to boost Customer Satisfaction at dealership.
- Setting Service Incoming target for nationwide dealers.
- Creates action plan to retain after sales customers for dealership.
- Manage and study customer's voice to implement effective counter measure to meet customer's needs.
- Conduct study on digitalization approach to reduce manual task and process flow.
- Improve Body & Paint service incoming by conducting insurance loss ratio study to reduce cost of accident repair.
- Conduct Service Manager Training to Nationwide Dealers focus on After Sales Revenue, Customer Satisfaction and Workshop Management.
- Train and Qualify HMSB Service Area Managers.
Strategic Planning Executive
Honda Malaysia Sdn Bhd
04.2016 - 03.2019
- Conducted regular meetings with team to discuss issues, concerns and updates.
Field Representative Executive
Honda Malaysia Sdn Bhd
12.2011 - 03.2016
Business Development Executive
KnowledgeCom Sdn Bhd
10.2010 - 11.2011
Education
Postgraduate Certification - Postgraduate Cert in Business Administration
Universiti Putra Malaysia (UPM)
Serdang, Selangor 04.2001 -
Bachelor of Commerce - International Business
Curtin University of Technology
Perth, Australia 04.2001 -
No Degree - Curtin University Foundation Program
Metropolitan College, Subang Jaya
Subang Jaya, Selangor, Malaysia 04.2001 -
No Degree - Sijil Pelajaran Malaysia (SPM)
SMK Taman SEA
Petaling Jaya, Selangor 04.2001 -
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Team Management
Flexible and Adaptable
Microsoft Office
Time Management
Supervision and leadership
Certification
Honda Motor Qualified Field Representative Instructor
Interests
Timeline
Asian Honda Fundamental Leadership Development Program
12-2023
Management Development Progtam
06-2023
Head of Operation Kaizen, After Sales
Honda Malaysia Sdn Bhd
04.2019 - Current
Honda Motor Qualified Field Representative Instructor
06-2017
Strategic Planning Executive
Honda Malaysia Sdn Bhd
04.2016 - 03.2019
Field Representative Executive
Honda Malaysia Sdn Bhd
12.2011 - 03.2016
Business Development Executive
KnowledgeCom Sdn Bhd
10.2010 - 11.2011
Postgraduate Certification - Postgraduate Cert in Business Administration
Universiti Putra Malaysia (UPM)
04.2001 -
Bachelor of Commerce - International Business
Curtin University of Technology
04.2001 -
No Degree - Curtin University Foundation Program
Metropolitan College, Subang Jaya
04.2001 -
No Degree - Sijil Pelajaran Malaysia (SPM)
SMK Taman SEA
04.2001 -
Similar Profiles
Muhammad Adam BakriMuhammad Adam Bakri
Head of Welding Administration & Maintenance at Honda Malaysia Sdn. Bhd. - Manufacturing PlantHead of Welding Administration & Maintenance at Honda Malaysia Sdn. Bhd. - Manufacturing Plant
Naim IskandarNaim Iskandar
Practical Trainee at Honda Malaysia Sdn BhdPractical Trainee at Honda Malaysia Sdn Bhd
SITI NADHIRAH BINTI ZULKARNAINSITI NADHIRAH BINTI ZULKARNAIN
SENIOR HR EXECUTIVE at HONDA MALAYSIA SDN BHDSENIOR HR EXECUTIVE at HONDA MALAYSIA SDN BHD