Playing Video Games
Keith Loh
Deputy Manager
Petaling Jaya
Summary
Driven by a results-focused approach, I excelled at Honda Malaysia Sdn Bhd, leading Operation Kaizen to enhance dealer efficiency and customer satisfaction. Skilled in Microsoft Office and team management, I significantly improved service processes and trained nationwide staff, demonstrating adaptability and a commitment to excellence.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head of Operation Kaizen, After Sales
Honda Malaysia Sdn Bhd
2019.04 - Current
- Lead and manage the Operation Kaizen section, providing guidance, coaching, support, and mentorship.
- Responsible in establishing operation improvement activities to increase dealer operations efficiency.
- Implement customer oriented activities to boost Customer Satisfaction at dealership.
- Setting Service Incoming target for nationwide dealers.
- Creates action plan to retain after sales customers for dealership.
- Manage and study customer's voice to implement effective counter measure to meet customer's needs.
- Conduct study on digitalization approach to reduce manual task and process flow.
- Improve Body & Paint service incoming by conducting insurance loss ratio study to reduce cost of accident repair.
- Conduct Service Manager Training to Nationwide Dealers focus on After Sales Revenue, Customer Satisfaction and Workshop Management.
- Train and Qualify HMSB Service Area Managers.
Strategic Planning Executive
Honda Malaysia Sdn Bhd
2016.04 - 2019.03
- Conducted regular meetings with team to discuss issues, concerns and updates.
Field Representative Executive
Honda Malaysia Sdn Bhd
2011.12 - 2016.03
Business Development Executive
KnowledgeCom Sdn Bhd
2010.10 - 2011.11
Education
Postgraduate Certification - Postgraduate Cert in Business Administration
Universiti Putra Malaysia (UPM)
Serdang, Selangor 2001.04 -
Bachelor of Commerce - International Business
Curtin University of Technology
Perth, Australia 2001.04 -
No Degree - Curtin University Foundation Program
Metropolitan College, Subang Jaya
Subang Jaya, Selangor, Malaysia 2001.04 -
No Degree - Sijil Pelajaran Malaysia (SPM)
SMK Taman SEA
Petaling Jaya, Selangor 2001.04 -
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Team Management
Flexible and Adaptable
Microsoft Office
Time Management
Supervision and leadership
Certification
Honda Motor Qualified Field Representative Instructor
Interests
Timeline
Asian Honda Fundamental Leadership Development Program
2023-12
Management Development Progtam
2023-06
Head of Operation Kaizen, After Sales
Honda Malaysia Sdn Bhd
2019.04 - Current
Honda Motor Qualified Field Representative Instructor
2017-06
Strategic Planning Executive
Honda Malaysia Sdn Bhd
2016.04 - 2019.03
Field Representative Executive
Honda Malaysia Sdn Bhd
2011.12 - 2016.03
Business Development Executive
KnowledgeCom Sdn Bhd
2010.10 - 2011.11
Postgraduate Certification - Postgraduate Cert in Business Administration
Universiti Putra Malaysia (UPM)
2001.04 -
Bachelor of Commerce - International Business
Curtin University of Technology
2001.04 -
No Degree - Curtin University Foundation Program
Metropolitan College, Subang Jaya
2001.04 -
No Degree - Sijil Pelajaran Malaysia (SPM)
SMK Taman SEA
2001.04 -
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