KEISAWAN LINGAM
Melbourne
Summary
Qualified professional with a proven track record of leading high-performing teams and driving strategic initiatives at Aeon Bank (M) Bhd.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Banking and Financing Executive
Aeon Bank (M) Berhad
Johor Bahru
11.2022 - 03.2024
- Collaborated with sales team to deliver exceptional customer support.
- Facilitated regular team meetings.
- Contributed to efforts aimed at improving overall operational effectiveness.
- Enhanced professional connections by attending industry gatherings.
- Instructed junior sales staff, sharing best practices for success.
- Developed plans to penetrate new markets successfully.
- Oversaw implementation of engaging store merchandise layouts.
- Capitalized on market changes to adjust strategic direction.
- Maintained long-term client trust through consistent delivery of high-quality services.
Retail Supervisor
Sabareesan Enterprise
Johor Bahru, Malaysia
08.2020 - 07.2022
- Optimized checkout process to enhance efficiency.
- Boosted client contentment through swift and precise cash handling.
- Balanced cash drawer regularly to ensure accurate accounting.
- Maximized sales outcomes with compelling promotional displays.
- Identified potential opportunities for enhanced revenue in retail.
- Oriented new sales hires on upselling strategies.
- Compiled detailed inventory, cash, and production reports for management.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Team Leader
Arcture Sdn Bhd ( HSBC SINGAPORE )
Johor Bahru, Malaysia
11.2017 - 03.2020
- Led market research to identify key industry trends.
- Utilized CRM tools to streamline lead management.
- Exceeded monthly sales targets utilizing persuasive sales techniques.
- Increased sales revenue through innovative telesales methodologies.
- Provided exceptional customer service to maintain satisfaction rates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Bar Waiter ( Internship )
Hotel Jen - Skybar Dine-In
Iskandar Puteri, JB
02.2017 - 10.2017
- Ensured a positive and professional demeanor even during high-pressure situations.
- Addressed customer complaints efficiently, ensuring swift resolution.
- Demonstrated comprehensive understanding of drink ingredients and preparation techniques.
- Assisted teammates during high traffic periods to ensure continuous operations.
- Established strong relationships with frequent patrons to enhance guest loyalty.
Education
BBA -
CITY UNIVERSITY MALAYSIA
01.2023
Certificate In Hospitality In Cruise Management
LENCE ACADEMY
01.2016
Skills
- Sales Analysis
- Administrative Management
- Networking Abilities
- Interpersonal skills
- Executive support
- Customer-oriented
- Operations management
Certification
LENCE ACADEMY, Certificate In Hospitality In Cruise Management
References
- Ms Husnah, HR Manager, Arcture Sdn Bhd, +60177225358
- Ms Balqis, HR, Aeon Co (M) Bhd, +60175203340
Personal Information
Driving License: Class D
Languages
English
Native language
English
Intermediate
B1
Tamil
Intermediate
B1
Malay
Intermediate
B1
Timeline
Senior Banking and Financing Executive
Aeon Bank (M) Berhad
11.2022 - 03.2024
Retail Supervisor
Sabareesan Enterprise
08.2020 - 07.2022
Team Leader
Arcture Sdn Bhd ( HSBC SINGAPORE )
11.2017 - 03.2020
Bar Waiter ( Internship )
Hotel Jen - Skybar Dine-In
02.2017 - 10.2017
Certificate In Hospitality In Cruise Management
LENCE ACADEMY
BBA -
CITY UNIVERSITY MALAYSIA