Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
AWARDS
Generic
Kean Teong, Sim

Kean Teong, Sim

Customer Service Operational Manager
BM

Summary

An accomplished, highly motivated individual who is currently seeking an opportunity to capitalize on my credit-related and people management skills in the field of finance operation. Ability to adapt in new environment, independent, team player, able to guide and lead to solve daily challenges.

Overview

18
18
years of professional experience
4
4
Certifications
8
8
Languages

Work History

Customer Service Operational Manager

Hong Leong Bank
09.2023 - 10.2024
  • Streamlined operational processes to enhance efficiency and reduce turnaround time.
  • Coordinated cross-departmental communication to improve workflow and foster collaboration.
  • Managed resource allocation and inventory control to optimize branch performance.
  • Developed training programs for staff to improve service quality and operational knowledge.
  • Implemented risk management strategies to ensure compliance with regulatory standards.
  • Analyzed operational data to identify trends and drive process improvements.
  • Oversaw project implementations, ensuring alignment with organizational goals and timelines.
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.

Assistant Manager, Unit Head Credit Assessment Department

Aeon Credit Service Berhad
12.2013 - 07.2023
  • Joining company as junior executive credit assessment officer handling personal financing application from A to Z until result granted. After 4 years, 2017 promoted as senior executive holding the position as Team Lead for motor financing. Year 2021 promoted as assistant manager taking the responsibility as Unit Head oversee 3 team. Daily operational task and management task under my supervision and reporting to section head (last tier at northern region). Therefore, multitasking and working under pressure are the skills and ability I’m developing every day.

Trade Analyst

Citigroup Inc (Citigroup Transaction Services M Sdn Bhd)
02.2012 - 12.2013
  • Handling trade transaction for Singapore Workcell from booking, financing and liquidating. Solving problems arising from trade process, sending swift to rectify problem with beneficiary or advising bank. Advise letter of credit follows UCP 600, trade rules. Customers are offshore company and company reside in Singapore.

HR, Admin, cum Environmental Executive

KK Enterprise (M) Sdn Bhd
03.2011 - 02.2012
  • Being promoted as person in charge of Human Resources division after one month confirmation. Responsible for all human resources management tasks such as records maintaining, attendance, over time calculation, payroll and foreign workers management. At the same time, responsible for administration tasks such as environmental management, upkeep of building and process routine expenses of company.

Trainee as ISO Consultant

SQC Group of companies (Consulting and training firm in management systems ISO, OHSAS and HACCP)
05.2009 - 06.2009
  • Assist senior consultant in giving training for clients. Material preparation, housekeeping record and review on ISO related document for clients.

Government contract primary school Teacher

SRJK (C) Peng Bin
01.2007 - 06.2007
  • As class teacher for standard 3 and Saturday tuition teacher for standard 6 who is preparing for UPSR (primary schooling certificate)

Education

Bachelor of Science - Environmental Technology

University Science Malaysia
Glugor, Penang, Malaysia
12.2010

Student Exchange - Environmental Engineering

Helsinki Metropolia University of Applied Science Finland
Helsinki, Finland
01.2010

Chinese Traditional Wisdom & Modern Ent. Mngt. - Bazi And Life Management

New Era University College
Kuala Lumpur, Malaysia
11.2025

Chinese Traditional Wisdom & Modern Ent. Mngt. - Studies of Environment And Geomancy Culture

New Era University College
Kuala Lumpur, Malaysia
11.2025

SPM, STPM -

Bukit Mertajam Highschool
Bukit Mertajam, Penang, Malaysia
12.2006

UPSR -

SRJK Peng Bin
Bukit Mertajam, Penang, Malaysia
12.1999

Skills

    Customer service

    Operations oversight

    Process management

    Team leadership

    Staff management

    Decision-making

    Performance evaluations

Certification

Private retirement scheme

Timeline

Private retirement scheme

01-2026

Customer Service Operational Manager

Hong Leong Bank
09.2023 - 10.2024

Unit trust scheme

06-2022

Assistant Manager, Unit Head Credit Assessment Department

Aeon Credit Service Berhad
12.2013 - 07.2023

Certificate examination in investment-linked life insurance

11-2013

Trade Analyst

Citigroup Inc (Citigroup Transaction Services M Sdn Bhd)
02.2012 - 12.2013

HR, Admin, cum Environmental Executive

KK Enterprise (M) Sdn Bhd
03.2011 - 02.2012

Trainee as ISO Consultant

SQC Group of companies (Consulting and training firm in management systems ISO, OHSAS and HACCP)
05.2009 - 06.2009

Government contract primary school Teacher

SRJK (C) Peng Bin
01.2007 - 06.2007

Pre-contract examination for insurance agent certificate

02-2006

Bachelor of Science - Environmental Technology

University Science Malaysia

Student Exchange - Environmental Engineering

Helsinki Metropolia University of Applied Science Finland

Chinese Traditional Wisdom & Modern Ent. Mngt. - Bazi And Life Management

New Era University College

Chinese Traditional Wisdom & Modern Ent. Mngt. - Studies of Environment And Geomancy Culture

New Era University College

SPM, STPM -

Bukit Mertajam Highschool

UPSR -

SRJK Peng Bin

AWARDS

2024 - top 10 customer service operation manager among branches 

Nov 2012 - spot award (team)

Oct 2012 - spot award (team) & individual

Tertiary Level, Full sponsorship for exchange program to Finland, Dean List semester I 2010/2011, Dean List semester II 2009/2010, Dean List semester I 2009/2010, Dean List semester II 2007/2008, 

Secondary Level, 2006 credit for The University of New South wales international competitions and assessment for schools Science, 2006 credit for The University of New South wales international competitions and assessment for schools Mathematics, 2004 participation for The University of New South wales international competitions and assessment for schools Mathematics,

 Primary Level, 1999 National Chinese Primary School newspaper Quiz district qualifier.

Kean Teong, SimCustomer Service Operational Manager