Kazman Faris Kamal Zaman
Gelugor, Penang
Summary
Dynamic finance and operations professional with a proven track record at OCBC Bank, excelling in regulatory compliance and process improvement. Adept at client acquisition and team collaboration, I consistently drive operational efficiency and enhance service delivery, ensuring exceptional customer satisfaction and retention. Passionate about achieving results and fostering growth.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Manager
OCBC Bank
Georgetown, Penang
01.2026 - Current
- Process signature scanning operations for the Singapore SSU team, ensuring secure and timely processing.
- Process Singapore PEGA cases (OBAO, IPAD DBR, Foreign Incorporation, and complex non-DBR) within cut-off timelines while maintaining quality.
- Support Personal New Account (CAP) processing and validate customer information for accuracy and consistency.
- Coordinate with the Document Team to follow up on pending cases and drive timely resolutions.
- Perform quality checks to ensure completeness, compliance, and accuracy of submissions.
- Collaborate with team members to meet operational targets and improve processes.
Finance & Operations Manager
Elitas Clinic
Kuala Lumpur
07.2025 - 12.2025
- Led daily operations across 4 clinic branches, overseeing scheduling, compliance, and service delivery to keep workflow running smoothly.
- Coordinated operational resources including utilities, medical stock, vendor contracts, maintenance, and staffing to support branch continuity.
- Directed clinic expansion projects, including renovation planning, facility setup, and equipment procurement.
- Implemented HR onboarding, attendance, and biometric setup processes to strengthen administrative control and staff readiness.
- Managed social media branding and marketing execution across all branches to support visibility and client engagement.
- Improved financial tracking workflows, helping accelerate reimbursement cycles.
Senior Support Analyst
OCBC Bank
Georgetown, Penang
06.2024 - 06.2025
- Supported system migration and operations transition projects to minimize downtime and maintain service continuity.
- operational workflows and recommended process improvements to strengthen efficiency.
- Delivered team training to improve execution consistency and day-to-day productivity.
- Ensured compliance with data security and banking regulations throughout operational activities.
Financial Services Consultant
CIMB Bank
Bayan Baru, Penang
11.2022 - 05.2024
- Built and managed a customer portfolio through strategic client engagement and consultative selling.
- Consistently exceeded monthly performance targets through focused pipeline management and follow-up.
- Maintained compliance during consultations and reporting to support accurate, risk-aware service delivery.
Sales Representative
Coway
Penang
10.2020 - 10.2022
- Closed over 100 product sales within 1 year.
- Educated clients about product features and benefits to drive sales.
- Conducted product demonstrations to showcase functionality and effectiveness.
- Developed strong relationships with customers to understand their needs.
- Coordinated delivery, installation, and after-sales service to support customer satisfaction and retention.
Education
Bachelor in Engineering - Electrical Engineering
Universiti Malaysia Perlis
Perlis 09.2015 - 11.2019
Kolej Matrikulasi Pulau Pinang
PenangSMK Bukit Jambul
PenangSkills
- Lead generation & client acquisition
- Strong communication & presentation skills
- Problem-solving & critical thinking
- Adaptability & teamwork
- Time management & organization
- Customer needs analysis
- Financial & Operations Management
- Regulatory Compliance & Human Resources Administration
- Negotiation & contract management
- Social Media Management
- After-sales service & client retention
- Data compliance
- Process improvement
- Problem solving
- Compliance assurance
Languages
Malay
First Language
English
Advanced (C1)
C1
Certification
· Introduction to Ethics in Banking - Asian Banking School
· Pre Contract Examination - Malaysian Insurance Institute
· Takaful Basic Examination - Malaysian Insurance Institute
· Certificate Examination In Investment-Linked Life Insurance - Malaysian Insurance Institute
· Solar System Photovoltaics Installation & Maintenance Course - SG Energy & Unimap
Timeline
Assistant Manager
OCBC Bank
01.2026 - Current
Finance & Operations Manager
Elitas Clinic
07.2025 - 12.2025
Senior Support Analyst
OCBC Bank
06.2024 - 06.2025
Financial Services Consultant
CIMB Bank
11.2022 - 05.2024
Sales Representative
Coway
10.2020 - 10.2022
Bachelor in Engineering - Electrical Engineering
Universiti Malaysia Perlis
09.2015 - 11.2019
Kolej Matrikulasi Pulau Pinang
SMK Bukit Jambul