Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KAYDEN CHAN

KAYDEN CHAN

Content Moderator
Taiping

Summary

Experienced Content Moderator with a focus on reviewing user and AI-generated content to ensure quality, relevance, and policy compliance. Skilled in content evaluation, data annotation, and supporting AI model training through accurate feedback and contextual judgment. Committed to maintaining high standards and promoting responsible AI development.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Content Moderator

Tech Mahindra
Cyberjaya(REMOTE), Selangor
11.2022 - Current
  • Reviewed and assessed user-generated content for adherence to community guidelines, ensuring a safe online environment for users.
  • Conducted regular audits of moderation workflows, identifying areas for improvement that increased efficiency in content handling.
  • Conduct content review and evaluation to support AI and machine learning initiatives, including assessing and rating AI-generated responses for accuracy, relevance, and quality.

CUSTOMER SERVICE AGENT

TELEPERFORMANCE
02.2022 - 04.2022
  • Perform live chat and email customer service replies.
  • Analyze, manage and solve customer issue in a short period of time.
  • Communicate with customers using proficient Mandarin(Simplify/Traditional) and English.

FREELANCE (DESIGN)

09.2020 - 12.2021
  • Drawings of graphic poster.
  • 2D & 3D drawings.

Customer Service

CUCKOO INTERNATIONAL MALAYSIA
06.2020 - 08.2020
  • Customer after service follow up & repurchasing of the service.
  • Service water filter and air purifier.

E-COMMERCE

DENRI STUDIO
01.2017 - 03.2020
  • Responsible for the development and management of E-Commerce Merchandising, site content, ad site marketing terms in several USA-based platform.
  • Managing customer feedback and solving critical problems in a short period of time.
  • Drive the negotiations with suppliers to structure the best opportunities.

INTERIOR DESIGN SALES

CAD ASSOCIATES
03.2015 - 12.2016
  • Communicate job expectations and provide directions.
  • Analyze the specific needs of clients.
  • Advise and communicate with the client on interior design factors such as space planning, layout, and utilization of furnishings and color coordination.
  • Communication or conversations are generally based on English, Mandarin, and Cantonese.
  • Coordinate and negotiate with other professionals such as contractors, developers to ensure job success.
  • Estimate material requirements, costs and present a cohesive design to client for approval.

Education

DIPLOMA - INTERIOR DESIGN

Malaysian Institute of Art
Kuala Lumpur, 14
01.2012 - 01.2014

Skills

Adobe Photoshop

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Certification

Certified of Membership MIID, 2014

Timeline

Content Moderator

Tech Mahindra
11.2022 - Current

CUSTOMER SERVICE AGENT

TELEPERFORMANCE
02.2022 - 04.2022

FREELANCE (DESIGN)

09.2020 - 12.2021

Customer Service

CUCKOO INTERNATIONAL MALAYSIA
06.2020 - 08.2020

E-COMMERCE

DENRI STUDIO
01.2017 - 03.2020

INTERIOR DESIGN SALES

CAD ASSOCIATES
03.2015 - 12.2016

DIPLOMA - INTERIOR DESIGN

Malaysian Institute of Art
01.2012 - 01.2014

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