Kayathiri Ganapathy
Medical Product Specialist
Ipoh, Perak,08
Summary
Dynamic Medical Product Specialist with proven sales expertise at DKSH Malaysia, enhancing customer engagement and retention through impactful marketing activities and support. Skilled in business analysis and fostering teamwork, I successfully trained junior staff and developed strong relationships with key opinion leaders, driving product innovation and satisfaction.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Medical Product Specialist
DKSH Malaysia
Ipoh, Perak
11.2022 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Trained and provided coaching to 2 junior team members.
- Developed rapport with key opinion leaders (KOL) and decision makers in various hospitals around Perak
- Conducted sales presentations (CME's), product demonstrations & user trainings
- Prepare sales analysis & reports
- Ensure a high level of customer satisfaction with the products and services offered
- Managed product portfolio, ensuring balanced offering that met diverse market demands.
- Analyzed sales data to identify trends and opportunities for product improvement and innovation.
- Increased share of voice with strategic product positioning and competitive analysis.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
Safety Officer
Perak Community Specialist Hospital
02.2019 - 10.2022
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Recognized, documented, and advised on removal of hazards.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
Pharmacy Technician
KPJ Ipoh Specialist Hospital
Ipoh, Perak
10.2012 - 01.2019
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Bachelor of Science - Occupational Health And Safety
Open University Malaysia
Ipoh 10.2014 - 07.2018
Diploma - Pharmacy
KPJ International College
Kampung Baharu Nilai, Negeri Sembilan, Malaysia 06.2009 - 06.2012
Skills
Product demonstrations
Sales expertise
Sales support
Customer engagement
Teamwork and collaboration
Product marketing
Organizational skills
Business analysis
Adaptability
Analytical skills
Excellent communication
Friendly and patient
Accomplishments
Sales achievement of 105% (Diamond Award) in 2023
Sales achievement of 98% in 2024
Consistent monthly sales performance
Consistent SFE achievement
Effective execution and planning of marketing activities.
Collaborative efforts internally and externally
Timeline
Medical Product Specialist
DKSH Malaysia
11.2022 - Current
Safety Officer
Perak Community Specialist Hospital
02.2019 - 10.2022
Bachelor of Science - Occupational Health And Safety
Open University Malaysia
10.2014 - 07.2018
Pharmacy Technician
KPJ Ipoh Specialist Hospital
10.2012 - 01.2019
Diploma - Pharmacy
KPJ International College
06.2009 - 06.2012
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