Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Kayalvili Yogiswaran

Kayalvili Yogiswaran

Client Lifecycle Manager
Kuala Lumpur

Summary

Sales professional with solid track record in driving revenue growth and enhancing client satisfaction. Adapt at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Client Lifecycle Manager

Concentrix
07.2022 - Current

July 2022 - March 2023

• Managed End Of Support Motion campaigns focusing on migrating client's on prem infrastructures to cloud.

• Execute daily outbound phone calls/emails, contact decision makers, build quick rapport, and assess needs.
• Identify BANT from each account, create opportunities, followup closely for deal closure and handle objections.


April 2023 - April 2024

• Work on Volume Licensing agreements (open agreements, Open Value and Open Value Subscription)

• Align and conduct Teams call with customers and propose on renewal of agreement from Open to Open Value or Open Value Subscription.

• Identify BANT from each account and upsell or cross sell Microsoft products.


May 2024 - Present

• Manage Signal Base inbound leads.

• Attend to all customer enquiries within given SLA.

• Align and conduct Teams call with client and recommend suitable Microsoft products based on their requirements and business needs.

• Align customer with relevant partners to provide further support and followup closely till deal closure.


Sales Associate

Webhelp
09.2020 - 06.2022

• Authorized seller for Wallbox project.

• Source new leads related to electric car charging industry.

• Make cold callings and reach out to potential customers.

• Identify BANT from each account, qualify opportunities and handle objections.

• Work closely with team to achieve sales target.


SENIOR BUSINESS DEVELOPMENT

IMIN IT SDN BHD
02.2020 - 05.2020

• In charge of expanding a new Human Resource software system business to relevant customers.

• Source out potential clients and do lead filtration.

• Make cold calls and fix appointment to elaborate more on the features of IMIN IT HR program.


MOLDING QUALITY ENGINEER

JST CONNECTORS SDN BHD
09.2017 - 12.2019

• Head of improvement activities from quality department of electrical components.

• Monitor closely and come out with data on the rejection rate and production rate every month.


PRODUCTION ENGINEER

BAHRU STAINLESS SDN BHD
01.2016 - 08.2017

• In charge of the production plants and ensure the plants are running without any problems.

• In charge of daily production and monitor maintenance activities by the team.


Education

Bachelor of Science - Chemical Engineering

University Malaya
Kuala Lumpur
04.2001 -

Skills

Team leadership

Able to work under pressure

Strategic planning

Problem Solving

Presentation & Communication

Additional Information

  • Consistently achieved my quarterly target since the day joined Microsoft project.
  • Highest Revenue attributor in June 2025.
  • Achieve 99% SLA in Signal base campaign.
  • Achieve 100% lead consumption in Signal base campaign.
  • Generated $5.05M worth pipeline opportunities in 9 months time for Signal base campaign.
  • Closed $1.10M worth of WON opportunities in 9 months time for Signal base campaign.

Certification

AZ900

Timeline

PL900

12-2024

MB910

07-2024

Client Lifecycle Manager

Concentrix
07.2022 - Current

AZ900

07-2022

Sales Associate

Webhelp
09.2020 - 06.2022

SENIOR BUSINESS DEVELOPMENT

IMIN IT SDN BHD
02.2020 - 05.2020

MOLDING QUALITY ENGINEER

JST CONNECTORS SDN BHD
09.2017 - 12.2019

PRODUCTION ENGINEER

BAHRU STAINLESS SDN BHD
01.2016 - 08.2017

Bachelor of Science - Chemical Engineering

University Malaya
04.2001 -
Kayalvili YogiswaranClient Lifecycle Manager