Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kavithasan Sundram

Kavithasan Sundram

Human Resources Manager
Selangor

Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Food and beverage company environments.

Overview

22
22
years of professional experience
4
4
Languages

Work History

Human Resources Manager

T.A.S Leisure Sdn Bhd
04.2022 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.

Training Manager

Chili's Grill & Bar
01.2018 - 04.2022
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Coordinated technical training and personal development classes for staff members.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.

General Manager of Operations

Chili's Grill & Bar
07.2012 - 04.2022
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established standard operating procedures that enhanced employee performance.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
  • Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
  • Increased employee retention rate by creating professional development programs.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Improved productivity while reducing staffing and operational costs.
  • Trained, coached and mentored staff.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Restaurant Manager

Chili's Grill & Bar
05.2008 - 06.2012
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.

Trainer

Chili's Grill & Bar
11.2007 - 04.2008
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Monitored participant workflow and behaviors throughout training process.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Restaurant Food Server

Chili's Grill & Bar
12.2002 - 10.2007
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
  • Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.

Education

High School Diploma -

SMK Sri Pantai
Kuala Lumpur
04.2001 -

High School Diploma -

SMK Petaling
Kuala Lumpur, Malaysia
04.2001 -

High School Diploma -

SMK Dharma
Kuala Lumpur, Malaysia
04.2001 -

Skills

  • Staff Management
  • Recruitment
  • Leadership Development
  • Employee Relations
  • Payroll Administration
  • Performance Assessment
  • Organizational Development
  • Policy Enforcement
  • Employee Retention
  • HR policies and procedures
  • New Employee Orientation
  • Recordkeeping
  • Microsoft Office proficiency
  • Employee Handbook Development
  • Recruitment and hiring
  • Training development
  • Exit Interviews
  • Training and mentoring
  • Corrective Action Planning
  • Training programs
  • Performance Appraisal
  • Workforce Planning
  • Legal Compliance
  • Talent Acquisition
  • Leadership training
  • Staff development plans
  • Exceptional communicator
  • Program Management
  • Training solutions development
  • Business Administration
  • Strategic thinker
  • Public Speaking
  • Coaching and Mentoring

Timeline

Human Resources Manager

T.A.S Leisure Sdn Bhd
04.2022 - Current

Training Manager

Chili's Grill & Bar
01.2018 - 04.2022

General Manager of Operations

Chili's Grill & Bar
07.2012 - 04.2022

Restaurant Manager

Chili's Grill & Bar
05.2008 - 06.2012

Trainer

Chili's Grill & Bar
11.2007 - 04.2008

Restaurant Food Server

Chili's Grill & Bar
12.2002 - 10.2007

High School Diploma -

SMK Sri Pantai
04.2001 -

High School Diploma -

SMK Petaling
04.2001 -

High School Diploma -

SMK Dharma
04.2001 -

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Kavithasan SundramHuman Resources Manager