Kavithasan Sundram
Human Resources Manager
Selangor
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Food and beverage company environments.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Human Resources Manager
T.A.S Leisure Sdn Bhd
Kuala Lumpur
04.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Training Manager
Chili's Grill & Bar
Malaysia
01.2018 - 04.2022
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
- Trained new hires to perform cross-training exercises with experienced workers.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Coordinated technical training and personal development classes for staff members.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
General Manager of Operations
Chili's Grill & Bar
Kuala Lumpur, Selangor And Penang
07.2012 - 04.2022
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Increased employee retention rate by creating professional development programs.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Improved productivity while reducing staffing and operational costs.
- Trained, coached and mentored staff.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
Chili's Grill & Bar
Penang
05.2008 - 06.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Trainer
Chili's Grill & Bar
Kuala Lumpur
11.2007 - 04.2008
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Prepared and presented supplementary learning material to support structured lessons.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Restaurant Food Server
Chili's Grill & Bar
Kuala Lumpur
12.2002 - 10.2007
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
Education
High School Diploma -
SMK Sri Pantai
Kuala Lumpur 04.2001 -
High School Diploma -
SMK Petaling
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
SMK Dharma
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Staff Management
- Recruitment
- Leadership Development
- Employee Relations
- Payroll Administration
- Performance Assessment
- Organizational Development
- Policy Enforcement
- Employee Retention
- HR policies and procedures
- New Employee Orientation
- Recordkeeping
- Microsoft Office proficiency
- Employee Handbook Development
- Recruitment and hiring
- Training development
- Exit Interviews
- Training and mentoring
- Corrective Action Planning
- Training programs
- Performance Appraisal
- Workforce Planning
- Legal Compliance
- Talent Acquisition
- Leadership training
- Staff development plans
- Exceptional communicator
- Program Management
- Training solutions development
- Business Administration
- Strategic thinker
- Public Speaking
- Coaching and Mentoring
Timeline
Human Resources Manager
T.A.S Leisure Sdn Bhd
04.2022 - Current
Training Manager
Chili's Grill & Bar
01.2018 - 04.2022
General Manager of Operations
Chili's Grill & Bar
07.2012 - 04.2022
Restaurant Manager
Chili's Grill & Bar
05.2008 - 06.2012
Trainer
Chili's Grill & Bar
11.2007 - 04.2008
Restaurant Food Server
Chili's Grill & Bar
12.2002 - 10.2007
High School Diploma -
SMK Sri Pantai
04.2001 -
High School Diploma -
SMK Petaling
04.2001 -
High School Diploma -
SMK Dharma
04.2001 -