Kavinnashri Yogaraj
Client Onboard Rep
Petaling Jaya, Selangor,10
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Client Onboard Rep
Citi
12.2023 - Current
- Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team project by upselling products and services to customers.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Processed client's request related to system set up including signatories' updates.
- Supported manager with quality assurance process.
- Assisted and supported other teams.
ABA Therapist /Special Needs Educator
Brightstars Inclusive School
10.2022 - 09.2023
- Improved students outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Taught special needs classes various subjects, ranging from Maths, Science, English and Social Studies.
- Led and supervised educational trips, overside logistics and safety protocols and educational activities.
- Prepared and administered exams and assessments, providing timely feedback to parents and teacher.
- Conducted ABA sessions with special needs.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Increased functional play skills among young children with ASD by designing engaging activities that incorporated age-appropriate toys and material
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
Intern
MIASA
01.2022 - 03.2022
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Volunteered by providing free mental health assessments for the homeless.
- Conducted live sessions for webinars, addressing mental health.
- Participated in focus group sessions, and proposed new ideas regarding the Future of Psychology in Malaysia.
Education
Bachelor of Science - Psychology
Troy Univeristy
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Customer Support
undefinedTimeline
Client Onboard Rep
Citi
12.2023 - Current
ABA Therapist /Special Needs Educator
Brightstars Inclusive School
10.2022 - 09.2023
Intern
MIASA
01.2022 - 03.2022
Bachelor of Science - Psychology
Troy Univeristy
04.2001 -
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