Kaviarasan Subramaniam
Engineering
Kuala Lumpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Broadcast Engineer with over 8 years of experience in Broadcast Engineering - Studio System, Equipment Maintenance, and Project Coordinator.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Engineer
Astro Production Sdn Bhd
Kuala Lumpur
01.2015 - Current
- Captured technical schematics for use in project planning and execution.
- Provided input to team lead regarding areas for process and procedural improvement.
- Prepared action plans for problematic processes and assets.
- Adjusted controls on station console to regulate transmission fidelity, contrast and brightness.
- Kept signal strong, clear and reliable with continuous monitoring and optimization of broadcast equipment.
- Worked with sound engineers to strengthen audio and video quality during broadcasts.
- Coordinated all installations, calibrations and maintenance for broadcast equipment used by station.
- Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
- Partnered with other organizations to broadcast program using custom-built streaming platform.
- Reported equipment problems, checked on repairs and made emergency repairs to equipment as necessary.
- Monitored strength, clarity and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality broadcasts.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
Broadcast Technician & Project Assistant
SRS Broadcast Sdn Bhd
Kuala Lumpur
01.2009 - 12.2014
- Worked with senior leadership to complete complex projects on time and under-budget.
- Adhered to established schedules by facilitating work quality and timely delivery.
- Conducted research to assist with routine tasks and special projects.
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed work according to project schedules and established quality standards.
- Tested systems, noting issues and completing preventive maintenance.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Set up and performed test activities.
Call Center Customer Service Representative
SRG Asia Pacific Sdn Bhd
Kuala Lumpur
01.2008 - 12.2008
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 150 calls per shift to meet fast-paced call center demands.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
No Degree - Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Wangsa Maju Seksyen 2
Wangsa Maju, Section 2, Setapak, Kuala Lumpur 04.2001 -
No Degree - Ujian Pencapaian Sijil Rendah
Sekolah Rendah Kebangsaan Wangsa Maju Seksyen 2
Seksyen 2, Wangsa Maju, Setapak, Kuala Lumpur 04.2001 -
Skills
Process development
undefinedTimeline
Engineer
Astro Production Sdn Bhd
01.2015 - Current
Broadcast Technician & Project Assistant
SRS Broadcast Sdn Bhd
01.2009 - 12.2014
Call Center Customer Service Representative
SRG Asia Pacific Sdn Bhd
01.2008 - 12.2008
No Degree - Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Wangsa Maju Seksyen 2
04.2001 -
No Degree - Ujian Pencapaian Sijil Rendah
Sekolah Rendah Kebangsaan Wangsa Maju Seksyen 2
04.2001 -
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