Kaviarasan Rajan
Aspiring Developer
Sepang
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Process Associate
IGT SOLUTIONS
SUBANG JAYA
09.2022 - Current
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Gathered, organized and input information into digital database.
Ground Handling Supervisor
Sri Lankan Airlines
KLIA, Sepang, Selangor
03.2018 - 03.2019
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Ground Handling Officer
Malaysia Airlines
KLIA, Sepang, Selangor
04.2015 - 03.2018
- Delivered services to customer within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
Ground Handling Officer
POS Aviation
KLIA, Sepang, Selangor
08.2012 - 04.2015
- Delivered services to customer within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Coordinated ground crew activities to complete objectives on schedule.
Education
Bachelor of Psychology - Psychology
Open University Malaysia
BANGI, Malaysia 05.2019 - Current
Skills
CompTIA Security
Security infrastructure architecture
Python
Teamwork and Collaboration
Excellent Communication
Critical Thinking
Multitasking Abilities
Certification
Google UX Design Professional Certificate
Timeline
Process Associate
IGT SOLUTIONS
09.2022 - Current
CompTIA Security+
09-2022
Google Fundamentals of Digital Marketing
08-2022
Google UX Design Professional Certificate
07-2022
Bachelor of Psychology - Psychology
Open University Malaysia
05.2019 - Current
Ground Handling Supervisor
Sri Lankan Airlines
03.2018 - 03.2019
Ground Handling Officer
Malaysia Airlines
04.2015 - 03.2018
Ground Handling Officer
POS Aviation
08.2012 - 04.2015