KAUSHALYA MUNIYANDI
Shah Alam, Selangor
Summary
Proven in enhancing customer satisfaction and streamlining payment processes at ECO SHOP, I excel in cash management and fostering positive customer relations. My expertise in POS systems and a knack for empathetic service have significantly contributed to improved operational efficiency and customer loyalty.
Overview
3
3
years of professional experience
Work History
Cashier
ECO SHOP
01.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Clinic Assistant
KLINIK DAN SURGERI ELSA VARMAN
01.2023 - 01.2024
- Greeting and checking in patients
- Updating and maintaining patient's records and information
- Scheduling appointments and managing the clinic's appointment system
- Answering phone calls and responding to general inquiries
- Organizing medical records while ensuring accuracy and privacy
- Preparing the examination room and sterilizing equipment
- Assisting healthcare providers by measuring and recording vital sign
- Documenting patient information and assisting with medical note -taking
- Providing support and comfort to patients, explaining procedures and addressing concerns
- Handling petty cash , credit card , debit card payment methods
- Submitting panel's record to company in list
- Assisting doctor to handle patients
ADMIN ASSITANT
GUJARA TRADING
12.2021 - 07.2022
- Handling delivery order and invoice issue
- Able to key in DO orders and open bills
- Reply to email , telephone, or face to face inquiries
- Develop and maintain filling system
- Order offices supplies
- Maintain up to date employee holiday records
- Submit and reconcile expenses reports
- Create and maintain filling systems, both electronic and physical
- Handling company P&L
Education
No Degree - SPM
SMK SRI MUDA
SRI MUDA , SHAH ALAM 04.2001 -
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Payment Collection
Cash Register Operation
POS Systems
Returns processing
Customer service excellence
Patience and Empathy
Cleaning and sanitizing
Money Handling
Cash Management
Daily Reporting
Cash handling and management
Cash handling expertise
Cash register systems
POS system operations
Reports and documents
Languages
Tamil
Native language
MALAY
Proficient
C2
Timeline
Cashier
ECO SHOP
01.2024 - Current
Clinic Assistant
KLINIK DAN SURGERI ELSA VARMAN
01.2023 - 01.2024
ADMIN ASSITANT
GUJARA TRADING
12.2021 - 07.2022
No Degree - SPM
SMK SRI MUDA
04.2001 -