Katrina Binti Faizal

Managed their Tiktok seller account :

• Provided exceptional customer service to TikTok shoppers by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Handled high volumes of customer interactions through direct messaging.
• Assisted customers with order tracking, cancellations, exchanges, and refunds.
• Monitored and processed orders, updating customers on shipping statuses and product availability.

Managed their clothing shop :

• Assist customer in product sales and alterations for their clothing.
• Assisted with inventory management and tracking stock levels.

• Greeted customers and answered inquiries and sales through walk-ins and online.
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
• Processed customer orders and returns. Issued invoices using SQL connect and cash sales as appropriate.
• Issued DO for goods taken by the customers or carriers and keeping relevant records.
• Performed regular cycle counts to maintain accurate inventory records and identify discrepancies between physical and system inventories.
• Organised and managed weekly inventories to monitor goods.
• Managed the company’s social media accounts, such as create posting for advertisements regarding the products.
• Helped and organised staff members for ARCHIDEX exhibition in 2023 and 2024. Find designer to help produce the company’s brochure, fliers and bags.
• Assist in Admin work in general and work related to operations.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Processed incoming and outgoing mail and packages according to established procedures.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.