Like extreme sports activities
KATINI RAMAN
Hk Supervisor
Putrajaya,Malaysia
Summary
1)Friendly and comfortable of meeting people from all kinds back ground and manage to create new relationship with new friend
2)Able to think critical and creative,able to react quickly to find solve problem existed(able to deliver effective results
3)Punctual
4)Able to work under minimal supervision and in a team environment
5)Enjoy exploring new opportunities and challenges
6)Ability to operate under immense presure Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
Work History
Housekeeping Supervisor
Dorsett Hotel Putrajaya
Putrajaya, Malaysia
06.2018 - Current
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Education
01.1989 - 11.1994
SPM -
01.1998 - 11.1999
UPSR -
01.1989 - 11.1994
PMR -
01.1995 - 11.1997
Skills
undefined
Accomplishments
- 1)WORK ON TEAM EXCELLENT INTERPERSONAL AND
Interests
Timeline
Housekeeping Supervisor - Dorsett Hotel Putrajaya
06.2018 - Current
Sekolah Menengah Chini - SPM,
01.1998 - 11.1999
Sekolah Menengah Chini - PMR,
01.1995 - 11.1997
Sekolah Agama Rakyat - ,
01.1989 - 11.1994
Sekolah Kebangsaan Chini 2 - UPSR,
01.1989 - 11.1994
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