Kathy Arip

Carried out day-to-day duties accurately and efficiently.

• Supporting Management of Front Desk Team
• Managing project and Policies.
• Monitoring and supporting progress towards Guest Services and

Front Desk goals.

• Attending as the Property Manager on Duty in overseeing all property operations.
• Ensuring that the highest levels of hospitality and service are provided.
• Carried out day-to-day duties accurately and efficiently.

• Carried out day-to-day duties accurately and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked with customers to understand needs and provide excellent service.

• Responsible for ensuring the team delivers an effective and enjoyable experience to a guest.
• Managing the efficient operation of the hotel reception
• Analyze Guest feedback in order to enhance the guest experience by Guest questionaire.