Kathryn Chong
Services
Seri Kembangan,10
Summary
Dynamic professional with a proven track record in customer service and real estate. At D & Dream, I excelled in negotiation and client communication, guiding first-time homebuyers through complex transactions. My experience as a receptionist at Haidilao Hotpot honed my teamwork and problem-solving skills, enhancing client satisfaction and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Waitress
Jim's Steakhouse
08.2013 - 02.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Receptionist
Haidilao Hotpot
01.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Real Estate Agent
D & Dream
03.2023 - 08.2025
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
Education
High School Diploma -
SMK SERI SERDANG
SERI SERDANG, SERI KEMBANGAN, SELANGOR 04.2001 -
Skills
Lead follow up
Negotiation
Property tours and inspections
Property assessments
Excellent teamwork
Team collaboration
Excellent communication
Office reception
Timeline
Real Estate Agent
D & Dream
03.2023 - 08.2025
Receptionist
Haidilao Hotpot
01.2016 - 05.2018
Waitress
Jim's Steakhouse
08.2013 - 02.2015
High School Diploma -
SMK SERI SERDANG
04.2001 -
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