KATHRINE CHEOK BEE KEE
SINGAPORE
Summary
Accomplished in enhancing logistics and customer service operations, demonstrated during tenure at HENKEL SINGAPORE PTE LTD. Expert in SAP and LEAN methodologies, significantly improved shipment efficiency and customer satisfaction ,collaborative skills and strategic planning capabilities have consistently driven project success and operational improvements.
Overview
15
15
years of professional experience
Work History
Logistics and Project Assistant Engineering
Combi Process Engineering
10.2022 - 09.2024
- Handle full Spectrum of shipping document
- Coordinate with customer and forwarder on shipment related mattes
- Project shipment budget cost monitoring
- Monitor and manage project shipping plan on regular basic
- Ensure all paperwork are in order and in compliance with Company's policies, work closely with forwarder, project team and vendor to ensure shipments are executed as planned
- Create PO to suppliers for project and inclusive of rescheduling to meet changes in demands.
Logistic Analyst and Intercompany Customer Service
HENKEL SINGAPORE PTE LTD
06.2018 - 09.2022
- Responsible for export shipment arrangement (incoterm 'C' & 'D’) for customer and intercompany purchase order
- Export documents verification - Bill of lading, AWB to ensure export declaration correctly.
- Document preparation for customer with LC payment term and ECO application (Cert of Origin) thru Chamber Singapore for oversea shipment.
- Handle internal freight inquiry and attend complaint on logistic related.
- Verification of invoices from vendors and ensure billing information correct and submit to finance for posting.
- Work closely with planner on stock allocation to ensure cargo quantity to maximize container space, especially for DG item.
- Involve on cost improvement project pertaining to logistic operation.
- Liaise with local authorities (NEA, Singapore Customs, SCDF, SPF) to ensure meeting regulatory requirements for import/ export cargoes.
- Support 3PL warehouse activities (stock take /audit/shipment discrepancy.
- E-filling all shipping document accordance to corporate guidance.
Customer Service Officer
HENKEL SINGAPORE PTE LTD
06.2013 - 05.2018
- Handle customer and distributor base in Singapore, Sothern Malaysia, Batam and Vietnam.
- Key in customer order into SAP and provide sales order confirmation with delivery date within 2 working day.
- Work closely with supply chain team on stock available date and raise expedite request on customer require date.
- E-filling of invoice and all sales and shipping related document.
- Involve in order management process improvement project.
- Pull customer order daily basic and create DN for local customer base on planned delivery date and consolidate shipment for oversea customer.
- Attend customer inquiry on stock availability, lead time, MOQ and pricing.
- Communicate with sales team on customer forecast related, purchase trend and sales figure of the month.
- Admin roles for customer online purchase platform, to review and system trial to ensure correct information reflect in the system
- Responsible to meet operation KPI.
Customer Service Officer
Hi-P International Limited
04.2010 - 06.2013
- Attend customer order via email and phone call.
- Proceed customer order into SAP system and issue sales order confirmation with delivery date.
- Work closely with planner team on customer order and forecast.
- Handle customer complaint and goods return.
- Prepare delivery schedule for coming week and pass to in house team (Shipping team, warehouse, QA team and operation team) for manpower arrangement.
- Monitor customer inventory report (pulling & receiving).
- Work with external vendor for material assembly process.
- Monthly update mould toolife report to engineering team.
Customer Service and Logistics Assistant
MAP PLASTICS PTE LTD
10.2009 - 04.2010
- Attend customer order via email and phone call.
- Proceed customer order and PO acknowledgement.
- Material planning for customer PO and forecast.
- Shipping document preparation and e-filling.
- Work closing with internal department to ensure stock available to deliver on time.
Education
Bachelor’s Degree of Economic (Hons) - Economic
Northern University Malaysia
MALAYSIA06.2009
Skills
- Administrative Support
- Team Support
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook
- SAP System, UBS Accounting
- LEAN (Lean foundation, Yellow Belt, VSM and CI workshop, MTM Basic, Contribute and implement Kaizen, CO-Facilitate CI workshop)
- Complete Manage HAZARDOUS SUBSTANCES Course
- Fluent in English, Chinese, and Bahasa Melayu
Timeline
Logistics and Project Assistant Engineering
Combi Process Engineering
10.2022 - 09.2024
Logistic Analyst and Intercompany Customer Service
HENKEL SINGAPORE PTE LTD
06.2018 - 09.2022
Customer Service Officer
HENKEL SINGAPORE PTE LTD
06.2013 - 05.2018
Customer Service Officer
Hi-P International Limited
04.2010 - 06.2013
Customer Service and Logistics Assistant
MAP PLASTICS PTE LTD
10.2009 - 04.2010
Bachelor’s Degree of Economic (Hons) - Economic
Northern University Malaysia
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